1st Line Team Leader

1^st Line Team Leader

Cheltenham

Up to £30,000 + £3000 bonus

Part home working and fantastic benefits

Due to internal promotion an exciting opportunity for a 1^st line team leader has become available within a business renowned for a fantastic culture and excellent career progression opportunities.

As a first line team leader you will work within the managed IT division, leading a small team.

The role:

• Ensure that the 1st Line Team meet service SLA’s for our customers
• Train and develop your team to provide the highest standards of technical support and customer service
• Provide line management responsibilities including conducting one to ones, setting KPI’s, approving holiday requests, disseminating management information etc.
• Work within the 1st Line Team to resolve customer issues remotely
• Act as a point of escalation for the 1st Line Team
• Complete Line Manager duties including quarterly 1-to-1’s, setting KPIs, approving holiday requests, disseminating management information etc
• Develop and promote a proactive ‘can do’ culture within the department
• Ensure support services are delivered within an ITIL framework and aligned to industry best practice
• Build and maintain strong relationships with internal and external stakeholders
• Handle difficult calls and resolve difficult customer situations through excellent communication and direct stakeholder engagement.

The person

• Experience in management, supervising or leading a team 
• Proven experience with the technologies listed below, ideally with either a Microsoft MCSA or Citrix CCA
• VMware ESX/ESXi and vCenter
• Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
• Windows Server (2016 & 2019)
• Microsoft Exchange and Office 365
• Microsoft SCCM, InTune and AutoPilot
• Citrix XenDesktop
• Veeam Backup & Replication
• Sophos Anti-Virus (On-Premise and Central)
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
• SAN Technologies

Nice to have:

• Microsoft Hyper-V and failover clustering
• Citrix Netscaler
• Two-factor authentication including Vasco and SMS Passcode
• Corporate wireless systems including Meru and Meraki

BENEFITS

• Competitive salary
• 25 days plus bank holidays which increases with length of service
• Bonus scheme – £3000
• Flexi time schedule
• Training & Development
• Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
• Cycle to work scheme
• Pension contributions
• Employee support wellbeing programme
• Life insurance
• Home working
• Join a business with a fantastic culture

If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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