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2nd Line Support Engineer

Full Time | Permanent Cheltenham 6 months ago

2nd Line IT Support Engineer


Up to £30,000 + £3000 bonus

Part home working and fantastic benefits

Due to expansion an exciting 2nd line IT Engineer opportunity has become available within a business renowned for a fantastic culture and excellent career progression opportunities.

As a 2nd Line IT Engineer you will work within the managed IT division, providing excellent service.

The role:

  • Maintain 2nd line support tickets correctly and keep the customer updated with progress every day
  • Deliver exceptional service to both internal and external customers and stakeholders
  • Monitor the 2nd line support ticket queue ensuring tickets are actioned within SLA  
  • Take ownership of the entire support process end to end and be the primary customer liaison for the issue
  • Build excellent customer relationships and ensure service excellence is delivered at all times
  • Assist 1st Line Engineers with technical queries to further their knowledge
  • Work with third party vendors including Microsoft, Citrix and VMware
  • Work as part of the 24×7 Priority 1 On-Call Rota

The person

Proven relevant experience with the technologies listed below, and ideally with either a Microsoft MCSA, Citrix CCA or VMware VCP (or higher)

  • VMware ESX/ESXi and vCenter
  • Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
  • Windows Server 2012, 2012 R2, 2016 & 2019
  • Office 365, including Exchange Online, Teams, OneDrive, SharePoint, Intune
  • Citrix XenDesktop
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • SAN Technologies

Nice to have:

  • Exchange 2013, 2016
  • Microsoft Hyper-V and failover clustering
  • Citrix NetScaler
  • Two-factor authentication including Vasco, Azure MFA and SMS Passcode
  • Corporate wireless systems including Meru, Meraki, Aruba
  • Veeam Backup & Replication
  • Sophos Anti-Virus
  • Troubleshooting third party and/or bespoke applications


  • Competitive salary
  • 25 days plus bank holidays which increases with length of service
  • Bonus scheme – £3000
  • Flexi time schedule
  • Training & Development
  • Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • Cycle to work scheme
  • Pension contributions
  • Employee support wellbeing programme
  • Life insurance
  • Home working
  • Join a business with a fantastic culture



If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.



How to apply

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