3rd Line Support Engineer

£ 35,000 – £38,000 + progression + training + expenses

We are seeking a motivated Senior IT Support Engineer to join our growing team.  The successful candidate will be assisting with providing 2^nd to 3^nd line support to our expanding customer base.

We are a rapidly expanding IT managed service provider delivering high quality IT services to companies across the UK.  Due to our recent growth success, we are now seeking multiple candidates to fill junior and senior support, cloud, security, and software development positions.  We are passionate about employee growth and progression, and will support staff with their journey to their career goals.

Day-to-day duties

• Providing 2^nd & 3^rd line support diagnosis and resolution for our large client base
• Working with clients to gather, document, and specify customer requirements relating to internal systems, networks and applications
• Support, develop & implement AAD, 365, Azure, SharePoint, Teams solutions
• Device management through MDM
• Respond to service requests in our SLA and maintaining support tickets
• Specify and implement hardware solutions – PC, network, server
• Rigorously following existing procedures and best practices, as well as contributing to the development and refinement of such procedures.

Essential:

Thorough knowledge of current IT technology, including, but limited to:

• Excellent knowledge of Microsoft 365, Exchange, Azure, SharePoint, Intune
• Knowledge of Windows Operating Systems (desktop & server)
• Excellent communication skills – verbal and written
• Knowledge of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls
• Microsoft Azure Virtual Machines
• Excellent understanding of IT security and best practices
• Excellent understanding of IT architecture
• Current and valid UK Driver’s licence and vehicle

Desirable:

• Degree educated
• Industry recognised certifications (ITIL, Microsoft, CCSP, CompTIA)
• Ability to communicate at board level – internally and with clients.

Based in our Hereford Office.