Aftersales Manager                                                                                                 

Full time, Permanent

Telford

Competitive salary and bonus scheme

Immediate start available

Benefits:

• Working hours 08:30 to 17:00 with 1 hour for lunch, Monday to Friday
• 20 days holiday plus statutory bank holidays
• Company Car
• Enhanced company pension contributions
• Death in service benefit
• Disability insurance scheme
• BUPA health & dental schemes

The Role:

Working as part of the UK Management Team and reporting to the Managing Director, the After Sales Manager will likely have experience within the agricultural machinery sector in an after-sales, product, or parts management capacity – either within the dealer network or with a manufacturer.

The Responsibilities:

• Managing a team of 7 – currently 6 territory-based engineers and 1 office/home-based support
• Communicating with factories on appropriate product issues and solutions
• Facilitating dealer employee development through technical training plans
• Overseeing and approving product warranty
• Overseeing Technical Improvement Program (TIP) policies
• Following up warranty reimbursement issues with factories
• Developing and refining internal systems and processes
• Developing dealer’s service management and profitability capabilities to help strengthen their parts and service business
• Providing marketing support to ensure product optimisation via customer clinics
• Assisting with demonstrations and shows

The Candidate:

• Experience with CRM as well as manufacturer service and parts systems
• Understanding of farming / agronomy practices and the operational / business needs of agricultural customers
• Good understanding of customer service, situation management, effective negotiation, and dispute resolution
• Ability to communicate clear and concise information at all levels
• Strong time management skills
• Analytical and logical problem solving skills

Qualifications and Skills:

• Degree in either agriculture, engineering, business or a related discipline

If this role is of interest, apply today to EmilyD@rerecruitment.com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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