Client Services Administrator

Cheltenham

Monday to Friday9am – 5pm (flexible hours)

£21,000 – £23,000 DOE

I am recruiting for a Client Services Administrator for an international law firm who will be accountable for establishing and maintaining ongoing service-based relationships with their team. The Client Services Administrator will perform a range of administrative and file management tasks as requested by their internal clients which will include Partners, fee earners, and members of the Client Services team.

Main responsibilities –

• Able to develop solutions to ensure an exceptional service is provided at all times.
• Consistently and appropriately update service users on progress and status of tasks whereappropriate
• Work with service users to offer assistance where possible
• Support the Compliance & Risk Team with the completion of client due diligence, conflict checking and the AntiMoney Laundering processes
• Create new files and maintain and update existing files, demonstrating an understanding of the principal documentswithin file
• Deal with internal and external postal deliveries and arrange couriers’ services as necessary
• Working effectively and efficiently on the Practice Management System to log and recorddocuments
• Undertake all file closing procedures including the processing of archiving and retrieval
• Complete searches at the request of Partners, fee earners, Client Services Leads and Client Services Executives
• Photocopying, printing, scanning, binding, and filing tasks
• Supporting the Finance team by ensuring receipts, cheques and bills are correctly loaded onto the system
• Any ad hoc duties as requested by the business

The Person –

• A minimum of 6 months administration experience
• GCSEs graded A to C to include maths and English (or equivalent level of qualification)
• Solid customer service centric experience and work ethic
• Excellent verbal and written communication
• Attention to detail and accuracy

If this role sounds of interest to you, click apply or contact MeganB@rerecruitment.com or call 01242 505417