Get in Touch

Call: 01242 505 400  Or  Email us

Safehands group

Looking for the Poultry seasonal worker visa team? Please click here.

Call: 01242 505 400  Or  Email us

Contracts Administrator

Full Time | Permanent Upton upon Severn 5 months ago
JOB TITLE: Social team – Contract Co-Ordinator
DIVISION: Fenestration Division
SITE LOCATION: Upton Upon Severn
REPORTS TO: Social Internal Contracts Manager
HOURS:                                                                8:30am – 4:30pm Mon – Thur and Friday 8:30am – 3:15pm.
Processing all customer enquiries and orders in an accurate, professional and timely manner in accordance with the company KPI’s.

Dealing with a volume of calls and emails.

Proactively working with operational areas to provide customers with proactive communication and accurate delivery timescales by phone and email.

To action any other reasonable request from the Department Manager or member of the Senior Leadership Team and assist the team as applicable.

To undertake such other duties, Projects, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of the job.

Key Accountabilities:
  • Dealing with all processing of a customer order on a “supply only”, “Survey & Supply” or “Survey, supply and fit” basis
  • Proactively communicating with customers to notify them of any shipment delays (and catch backl plan)
  • Regular proactive communication with customers concerning deliveries and delivery dates – both verbal and in writing
  • Proactively liaising with all internal departments to enable you to provide allocated customers with shipment dates and early indication of shipment delays
  • Direct communication with Contracts Managers and other stakeholders (ie surveyors) as required to satisfy customer needs
  • Weekly reporting on current status of all contracts to the Manager and the customer, including product at various stages of processing and delivery lead times
  • Provide customers with product/technical information and seek assistance from other departments in the event that you are unable to resolve the customers query
  • Address all order queries with the customer in a timely fashion
  • Check initial order for inaccuracy and missing components
  • Ensure all information processed/acted upon complies with the current procedures and standards of the company
  • Ensure all delivery addresses are correct prior to delivery of product
  • Liaise daily with customers on deliveries due to take place over the coming days
  • Liaise with the accounts department to ensure allocated customer’s orders can be released in line with the customer’s credit limits and if necessary, liaise with customer to provide up-to date information concerning orders which could be adversely affected by account issues
  • Assist line Manager in maintaining and reporting departmental KPI’s and identifying opportunities for improvements
  • Assisting work colleagues within the team to ensure the department achieves the agreed departmental KPI’s
  • Actively participate in all appropriate training activities
  • Ensure adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality
  • Develop and foster good working relationships with colleagues and contracted personnel in order to maintain the company Vision and Values
  • Represent the organisation in a positive way to avoid reputational damage to our corporate image or bringing the company into disrepute
Key Experiences and Skills Required:
  • A willingness to help and provide excellent customer service at all times
  • A ‘can do’ attitude, able to take full ownership for solving issues
  • A flexible approach
  • Excellent communication skills both verbally and written
  • Taking accountability for solving issues relative to responsibilities
Desirables Skills, Personal Attributes, Qualifications and Experience Required:
  • Clean, neat and tidy approach at work
  • Punctual and adaptable
  • Ability to work on own initiative or as part of a larger team
  • Professional and polite manner
  • Motivated to learn and develop skills and take an integral part in your own personal development
  • Attention to detail
  • Being able to remain professional when dealing with challenging situations
  • Driven approach to work
  • Be able to communicate at all levels
  • Able to multi task in a fast paced environment
  • Excellent communicator both verbal and written
  • Proficient in Microsoft applications and other appropriate IT systems

 

 

To get the ball rolling, Call Ella or Connor today on 073842 55854 or 073845 47858, or either text ‘Van driver’ driver with your name for a call back.

TEL1

How to apply

Looking a new job role? Apply for this vacancy using the form below and one of our experienced recruitment consultants will be in touch.

"*" indicates required fields

Hidden
Hidden
Drop files here or
Accepted file types: pdf, doc, docx, Max. file size: 10 MB.
    Hidden
    1000’s Of jobs
    Find the right job for you.
    • Account Manager/Sales Development

      Ref: 37931

      Full Time | Permanent

      Tewkesbury

      55 minutes ago

      Are you currently in a Telesales role and looking to advance your sales career to…
      View details
    • Data Entry Admin

      Ref: 34771

      Full Time | Permanent

      Cheltenham

      59 minutes ago

      Are you looking for a new challenge in 2023, where full training is offered? Salary…
      View details
    • Data Entry Admin

      Ref: 34771

      Full Time | Permanent

      Cheltenham

      17 hours ago

      Are you looking for a new challenge in 2023, where full training is offered? Salary…
      View details
    • Sales Executive

      Ref: SKSE

      Full Time | Permanent

      Cheltenham

      3 days ago

      Sales Executive – Insurance £20,000-25,000+ Uncapped bonus scheme (OTE £50,000+) Cheltenham Monday-Friday-9am-5.30pm Highly competitive commission…
      View details
    • Business Development Executive

      Ref: SKBDE

      Full Time | Permanent

      Cheltenham

      3 days ago

      Business Development Executive -£20,000-25,000+ Uncapped bonus scheme (OTE £50,000+) -Cheltenham -Monday-Friday-9am-5.30pm -Highly competitive commission structure…
      View details
    • Credit Controller

      Ref: SKCC

      Full Time | Permanent

      Cheltenham

      3 days ago

      Credit Controller -Cheltenham (Parking) -Competitive Salary depending on experience -Monday – Friday (Friday early finish)…
      View details
    • Case Manager-Health and Wellbeing

      Ref: SKHCM

      Full Time | Permanent

      Tewkesbury

      3 days ago

      Case Manager – Health and Wellbeing  Tewkesbury  £20,000-30,000 DOE Full time – flexible work hours Monday-Friday…
      View details
    • Occupational Health Technician

      Ref: SKOHT

      Full Time | Permanent

      Tewkesbury

      3 days ago

      Occupational Health Technician  £22-30k DOE Monday – Friday Tewkesbury – driving license required Due to…
      View details
    • Team Leader - Health and Wellbeing

      Ref: SKTL

      Full Time | Permanent

      Tewkesbury

      3 days ago

      Case Management Team Leader Tewkesbury (Remote working available) Up to £32,000 DOE Flexible work hours…
      View details
    • Graduate Account Manager

      Ref: SKGAM

      Full Time | Permanent

      Cheltenham

      3 days ago

      Graduate Account Manager Cheltenham, Monday-Friday, 8:30-17:00/9:00-17:30 1-hour lunch break £24,000, rising to £24,500 after probation…
      View details
    Newsletter Signup

    Newsletter Sign up

    Stay up to date with the latest employer insights & events

    "*" indicates required fields

    Name*
    Hidden
    Hidden
    By submitting this completed form to us, you agree to RE Recruitment contacting you about our products and services, and content that may be of interest to you. You can unsubscribe from these communications at any time. For more information, please see our privacy policy. By clicking submit below, you consent to allow RE Recruitment to store and process the personal information submitted above.