Contracts Service Coordinator

If you’ve got great administration experience and a brilliant personality this could be the perfect opportunity for you.   Salary c£28.000 depending on skills and experience. 

Your new role

The role of the National Contracts Coordinator is to co-ordinate and provide an administration service for National Accounts jobs, including reactive call outs, planned maintenance visits and small works. To provide excellent customer service to internal colleagues and external customers through effective verbal and written communications.

Duties and Responsibilities

Customer Service

• Accurately and efficiently receive and log customer enquiries
• Write return correspondence to customers via email
• Ensure all enquiries are dealt with a timely manner and in line with customer SLA sand escalated to the relevant person where appropriate
• Communicate with internal colleagues to enable shared resource where required

Coordination

• Schedule jobs with customers, including maintenance, small works and reactive calls outs ensuring adherence to SLA’s and internal processes
• Daily communication with engineers and field line managers to ensure work are completed in an efficient and timely manner, via telephone, Microsoft Teams and email correspondence
• Proactive scheduling of engineers to ensure resource is used effectively ie: using locations, skills matrix and customer request
• Ensure engineer holidays are planned into the schedule to allow effective scheduling of work and highlight any times when resources may be limited due to holidays to Field Line Manager
• Order materials and access equipment for works using simPRO, following internal process

General Administration

• Book training for engineers in line with the training matrix and as directed by Line Managers by liaising with external providers and internal colleagues
• Provide and efficient and effective job correspondence to the customer, including completed paperwork being sent to the customer and processed for invoicing
• Raise work orders and purchase orders for works, and associated paperwork, as requested by Field Line Manager
• Permit requests as required for sites works, by following each customer’s permitting system
• Vetting requests as required for specific sites, by following each customer’s vetting process

Person Specification

Essential

• Excellent customer service skills and experience in customer correspondence
• Excellent communication skills including both verbal and written
• Good knowledge of MS products, word, excel, powerpoint and confident using IT software
• Excellent attention to detail and sound problem-solving skills, including proactive thinking
• Excellent organisation and prioritisation skills, with the ability to multitask
• Willingness to learn new systems and technologies in a fast past environment

SUPERB BENEFITS:

* Full induction and training.
* Onsite parking.
* Friendly team.

If this role sounds of interest to you, please send your cv for immediate consideration.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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