Customer Administrator - Maternity Cover 12 months

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Internal Customer Service – Maternity Cover

Location Tewkesbury

We are looking for an enthusiastic and well-motivated individual to join our clients Customer Sales Team as an Internal Sales Co-Ordinator the main purpose of this role is to provide exceptional customer service when raising customer orders, or when answering pricing, stock & availability enquires, and delivery updates, both written and verbal.

In more detail:

• Act as an internal contact for specific customers, managing their order process from cradle to grave

• Process manual orders for finished goods & spares, adhering to customer agreed SLA’s and terms

• Respond to enquiries/orders providing accurate information and support to ensure customer satisfaction

• Ensure orders are raised accurately; correct customer account details, products and pricing.

• Manage internal inboxes so priority orders are not missed.

• Monitor call volumes and actively update availability to ensure answer times are within SLA.

Knowledge & Experience Required:

• Proven experience in a similar role

• Able to work independently as well as part of a team.

• Customer focused, with excellent communication skills.

• Strong positive attitude always looking for the best possible outcome/solution.

• Be able to demonstrate excellent organisation and administration skills.

• Works well under pressure individually or as part of a team and can meet tight deadlines.

• Is analytical with the ability to demonstrate good problem-solving skills.

Please send your cv for an immediate response.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful

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