Customer Service (3 Month Temp or Perm - FT/PT)

This role can either be a permanent role or my client will also consider temporary staff for a busy 3 month period with PT & FT hours considered.

My client are one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European holidays, including Cruises, through a number of distinct brands. We are looking to recruit a number of experienced Reservation Sales Consultants to work as part of our Reservations team, with an immediate start.

This role is based in our Cheltenham office and it is a phone based role answering incoming calls. The working week is 37.5 hours, per day is 7.5 hours. We are open Monday to Sunday so we are looking for Reservations to work 5 days out of 7 on a rota basis. Monday – Friday we are open 8am – 7pm. Shifts would be Monday – Friday, 08.00am – 4.30pm, 09.00am – 5.30pm and 10.30am – 7pm. Saturday 08.45am – 5.15pm and Sunday 08.45am – 4.15pm

Salary for this role is £19,055 – once you have passed your 3 month probation you can also earn bonuses with your add on sales.

Within this varied and busy role, the main duties include the following:

• Selling holidays and tours to suit customer requirements;
• Selling holiday insurance and other related products;
• Responding to customer enquiries efficiently and professionally;
• Accurately taking customer payments;
• Providing exceptional service to our customers along with looking for further sales opportunities;
• Logging all customer booking details onto the Company’s computerised booking system;
• Completing paperwork to be sent out to customers;
• Processing brochure requests;
• Maintaining up-to-date product and tour knowledge in order to provide excellent customer service.

The ideal candidates for these exciting roles will have excellent communication and customer services’ skills, be computer literate, a fast learner, friendly and patient along with the ability to maximise every sales opportunity. Prior telesales or customer service experience ideally in a travel environment is desirable. Training will be provided.

As our Reservations office is open seven days a week, flexibility in terms of working hours is an absolute must. In return we will consider flexible working arrangements.