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Safehands group

Call: 01242 505 400  Or  Email us

Customer service administrator

Full Time | Permanent Gloucester 5 months ago

If you have a passion for delivering customer service excellence, work well in a fast-paced environment and a resilient personality you will fit in.

Duties and responsibilities of the Customer Service Advisor include:

• To work as part of a team to ensure an optimum service to customers at all times

• To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters

• Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.

• To set and manage realistic expectations with customers

• To create, update and close records in databases (CRM)

• To follow communication procedures, guidelines and policies

• To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction

• To provide accurate, valid and complete information by using the right methods/tools

• Work with customer service manager to ensure proper customer service is being delivered

The Successful Applicant

The successful Customer Service Advisor:

• The ability to work with efficiency and accuracy in a fast-paced customer driven environment

• Passionate about customer service excellence

• Customer focused and ability to adapt/respond to different types of characters

• Highly motivated by targets and ability to overachieve goals and targets

• Excellent telephone manner

• Able to deliver sometimes difficult messages with tact and sensitivity

• Confident, with excellent listening skills

Immediate interviews taking place in January.

Please send your cv to jillw@rerecruitment.com

How to apply

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