We are looking for a customer service administrator for a family owned business who have over 50 years industry experience based in Tewkesbury. The main role of the customer service advisor is working alongside the customer service team delivering excellent customer service to retailers, customers and colleagues across the business.
Point of contact for customers, retailersand colleagues with general enquires and complaints via the phone and on e-mail.
Building relationships with retailersby phone and via e-mail, maintain ourretailers trust with open and honest communication
Processing orders for spare parts
Identifying parts using exploded diagrams and parts lists
Returns management cover for when the returns administrator is on leave
The Candidate –
Good communication skills
Ability to remain calm and focussed on customer resolution
Ability to build rapport over the phone & email
Confident and focused
Knowledge of the white goods industry is preferable but not essential
Stay up to date with the latest employer insights & events
"*" indicates required fields
By clicking accept you are agreeing to the use of all cookies which will allow us to provide you with the most relevant experience when visiting or re-visiting this website. This means that your personal preferences will be remembered when you use this website. However, you may manage your Cookie Settings to provide a controlled consent.