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Safehands group

Call: 01242 505 400  Or  Email us

Customer Service Advisor

Full Time | Temporary Leominster 3 weeks ago

 

We are recruiting for Customer Service Operators to work at our Client’s premises in Leominster, Herefordshire.
If you have not worked in an office environment previously this will be a great opportunity to gain some working experience as full training will be given. Likewise if you have ever worked in call centres, telesales, customer service roles this would also be an excellent opportunity to use the skills you already have.
The role will be to support across all Contact Centre functions including telephone, social media, and email. Managing the expectations of all customers through effective communication and ownership.
Your day-to-day duties and responsibilities will include:
• Answering customer service calls in a professional manner
• Responding to customer enquiries via email and social media
• Handling customer queries and complaints ensuring satisfactory resolution
• Ensuring all customer interactions are recorded accurately and professionally
• Keeping customer personal information secure in accordance with the GDPR
• Achieving individual KPI’s and quality measurements
• Maintaining high standards of accountability and professionalism at all times
• Following company guidelines and procedures at all times.
Hours of work: 9am to 7pm, Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday on a Rota basis.
Part time hours also available from 2pm and 3pm – 7pm
Rate of pay: £10.21 per hour (A shift allowance of £58.65 is to be paid on the rota’d week that includes weekends only)

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