We are looking for a customer service administrator for a family-owned business who have over 50 years industry experience based in Tewkesbury. The main role of the customer service advisor is working alongside the customer service team delivering excellent customer service to retailers, customers, and colleagues across the business.
Point of contact for customers, retailers, and colleagues with general enquires and complaints via the phone and on e-mail.
Building relationships with retailers by phone and via e-mail, maintain our retailers trust with open and honest communication
Processing orders for spare parts
Identifying parts using exploded diagrams and parts lists
Returns management cover for when the returns administrator is on leave
The Candidate –
Good communication skills
Ability to remain calm and focussed on customer resolution
Ability to build rapport over the phone & email
Confident and focused
Knowledge of the white goods industry is preferable but not essential
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