Customer Service Advisor

Customer Service Advisor

Tewkesbury

£22,000 per annum

Monday – Friday 8:30am to 5:00pm

We are looking for a customer service administrator for a family-owned business who have over 50 years industry experience based in Tewkesbury. The main role of the customer service advisor is working alongside the customer service team delivering excellent customer service to retailers, customers, and colleagues across the business.

Responsibilities –

• Point of contact for customers, retailers, and colleagues with general enquires and complaints via the phone and on e-mail.
• Building relationships with retailers by phone and via e-mail, maintain our retailers trust with open and honest communication
• Processing orders for spare parts
• Identifying parts using exploded diagrams and parts lists
• Returns management cover for when the returns administrator is on leave

The Candidate –

• Good communication skills
• Ability to remain calm and focussed on customer resolution
• Ability to build rapport over the phone & email
• Confident and focused
• Knowledge of the white goods industry is preferable but not essential
• Good Excel & Outlook knowledge
• Logical and methodical approach to workload
• Excellent attention to detail

If this role sounds of interest to you, click apply or contact MeganB@rerecruitment.com or call 01242 505417

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

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