Customer Service Team Leader

Team Leader – Customer Services

Cheltenham

£29,250 per annum + bonuses (Package circa £36k)

Monday to Friday, 37.5 hours a week, 8:30am to 5:00pm, 1 hour 

Are you a dynamic, service focused people manager looking for a new challenge?

Due to internal promotion, an exciting opportunity for a team leader has become available to manage a small customer service team at a well-regarded, international organisation. The role will be a varied position covering all aspects of service provision, line management, team development and coaching.

You will be joining a rapidly growing, company with excellent career progression opportunities.

The role:

• You will directly manage and motivate line reports
• Ensuring performance management
• Contributing to the continuous improvements to the service and their processes
• Coach and develop staff
• Complete regular 1:1’s and performance appraisals
• Complete work load allocations
• Act as the escalation point for more complex queries
• Ensure the team deliver excellent service, completing quality assurance calls

What are we looking for?

• A proven track record of successfully leading a team
• Strong communication skills coupled with excellent relationship building skills
• Be adept at delivering and continuously improving high quality services
• A passion for coaching and mentoring the team
• Excellent organisation skills and attention to detail
• Ability to multi-task and work in a fast-paced environment
• Be able to use own initiative and solve problems
• Be educated to degree level
• Leadership training beneficial

Why apply right now?

• Attractive bonus scheme
• Annual discretionary performance-related bonus scheme
• Company tax free performance bonus
• 25 days holiday + bank holidays+ additional day off between Christmas and New Year
• Pension scheme – 6% starting, 10% non-contributory year 2 and 20% non-contributory year 3
• Bupa Health Care
• Enhanced maternity pay with years of service.
• Employee Assistance Programme
• Cycle to Work Scheme
• Life assurance of 3 x basic salary
• Extra day’s holiday with 5 years’ service
• Excellent career progression opportunities

If you are interested in the above role, apply today to HarveyE@ RE Recruitment .com today
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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