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Safehands group

Call: 01242 505 400  Or  Email us

Customer Service Team Leader

Full Time | Permanent Gloucester 4 months ago

Do you have a passion for fashion?

Seeking an enthusiastic, self-motivated, and customer focused individual, who enjoys providing excellent customer satisfaction. This role would be suited to someone who has previous supervisory or team leader experience, to support the Customer Service Manager in the day to day running of the customer service department.

This is a really exciting opportunity for you to be part of a growing modern business. This a full time, permanent position, with a superb starting salary of £23,000- £26,000 per annum. Monday – Friday, plus fantastic company benefits.

THE ROLE:

  • Manage customer expectations in a timely manner.
  • Support the customer service manager, to ensure the smooth running of the business.
  • Encourage teamwork, with a positive mindset.
  • Ensure customer queries regarding deliveries are dealt with and reported to accounts.
  • Accurate attention to detail when entering data onto the system.
  • Deliver exceptional levels of service always, over the both the telephone, face to face and via email.
  • Highly organised on a daily basis.
  • Be able to work as part of a team but also autonomously.

SKILLS AND ATTRIBUTES:

  • Previous retail / fashion experience.
  • Fluent spoken and written English.
  • Previous supervisory / leadership experience.
  • Confident telephone manner.
  • Ability to think out the box.
  • A passion for delivering exceptional levels of customer service.
  • Outgoing and friendly personality.
  • Excellent administration skills.

 

SO WHATS IN IT FOR YOU?

  • Fantastic holiday entitlement: 25 days holiday plus bank holidays
  • Onsite parking.
  • Pension scheme.
  • Full training and induction.
  • Excellent working culture!
  • Generous staff discount.
  • Modern office.

 

If this role sounds of interest to you, apply today to Emma @ RE Recruitment today.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

 

COM1

How to apply

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