Get in Touch

Call: 01242 505 400  Or  Email us

Safehands group

Looking for the Poultry seasonal worker visa team? Please click here.

Call: 01242 505 400  Or  Email us

Graduate Electrical Engineer

Full Time | Permanent Newtown 3 weeks ago

Product Support Engineer           

Full Time, Permanent


Competitive Salary and Benefits Package

Immediate start available



My client, a global leader in the design and manufacture of electro-mechanical products for a range of industries are in search of a Product Support Engineer to join their established and experienced team.

The Product Support Engineer will work closely with the Global Technical Support Manager, providing re-active and proactive technical support to the network, playing an instrumental part of the customer experience to headquarters and when representing on-site.


The Responsibilities:

  • Provide re-active and proactive technical support to the network, ‘Country Partners’, ‘Distributors’ and key end customers on the product range via Support Suite/telephone/e-mail/Jabber/Webex/customer site visits.
  • Manage customer issues within an agreed timescale and follow-up as appropriate.
  • Ensure all issues are dealt with promptly and in a professional manner.
  • Work with the documentation team to generate and maintenance user documentation (user manuals etc.) and other supporting documentation (release notes, application notes etc.)
  • Support a ‘Technical Support’ environment (office/Labs) that can be presented to end customer during visits to the headquarters that promotes the pre and after sales service provided by our client
  • Support of any technical/product issues highlighted during the manufacturing process (all manufacturing sites) or ‘Service Centre’.
  • Support the firmware release process through ‘early adopter’s’, network and full release to manufacturing to ensure we provide a high quality, reliable solution.
  • With the ‘Global Technical Support Manager’ highlight design issues and urgency to the product management team so they can be scheduled by PMO.
  • Support continuous improvement of the ‘Technical Support’ Lab test facilities so ‘Technical Support’ can provide the best reactive support service levels possible to the network, ‘Country Partners’, ‘Distributors’ and key end customers.
  • Support a ‘Technical Support’ environment (office/Labs) that can be presented to end customer during visits to headquarters that promotes the pre and after sales service provided.
  • Be an ambassador and brand champion throughout the organisation; be passionate, creative and committed to achieving sales success.
  • Be an ambassador for global technical support; strive to add value for the wider organisation and for affiliates, driving marketing excellence across the organization.
  • Be a collaborative team member; communicate and listen effectively in the global technical support team, global marketing/commercial team, brand team, local countries and project teams.
  • Manage projects and meetings effectively, using authority and influence appropriately and building relationships with stakeholders


The candidate:

  • Extensive product, application knowledge
  • Management of a team and ability to motivating others
  • Project management skills
  • Skill to deal with numerous tasks of changing priority
  • Financial and controlling skills
  • Strong interpersonal skills and able to build productive relationships at all levels
  • Communicative, intercultural understanding and behaviour
  • Presentation skills
  • Dedicated and results orientated
  • Takes initiative and is proactive
  • Time management skills
  • Operate independently an as part tof a team
  • Working within a multi-cultural and global environment
  • Business Acumen
  • Dealing with Ambiguity


Education and Qualification(s)

  • Degree/HNC in Electrical Engineering
  • and/or accreditation with ‘The Institute of Engineering and Technology or an equivalent combination of education and technical/ professional or proven experience.

Travel Requirements

  • Regular travel; European and International; examples include (but are not limited to)

–  Conferences, Exhibitions, Customers site visits, (end-users, OEMs, Distribution Partners and Drive Centres).

  • Travel will likely include overnight stays and attending meetings out of hours. 



If this role is of interest, apply today to

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.



How to apply

Looking a new job role? Apply for this vacancy using the form below and one of our experienced recruitment consultants will be in touch.

"*" indicates required fields

Drop files here or
Accepted file types: pdf, doc, docx, Max. file size: 10 MB.
    1000’s Of jobs
    Find the right job for you.
    • Casual Agency Staff / Bar Staff / Front of house

      Ref: HOSPNB001

      Part-time | Temporary


      3 days ago

         Casual Agency Staff / Bar Staff / Front of house / Waiter / Waitress…
      View details
    • Event Cleaners x60

      Ref: ASCOT23NB

      Full Time | Temporary


      3 days ago

      Event Cleaners x60 Royal Ascot Racecourse £11.95 PAYE + Holidays + Future event work (SUMMER…
      View details
    • Commi Chef / Trainee Chef

      Ref: WINCH01NB

      Full Time | Permanent


      3 days ago

      Commi Chef / Trainee Chef £10.90 – £11.50 PH + Holidays + Sociable Hours +…
      View details
    • VNA Forklift driver

      Ref: JN001VNA

      Full Time | Permanent


      3 days ago

      VNA Forklift driver £12ph + 4 on 4 off + Overtime + 6am- 6pm +…
      View details
    • Trainee Process / Machine Operative

      Ref: NB001PTCOTT

      Full Time | Permanent


      3 days ago

      Trainee Process / Machine Operative Tewkesbury £12.24 – £12.50 Ph + Holidays + Progression +…
      View details
    • Food Manufacturing Packer

      Ref: NEBERRY1

      Full Time | Temporary


      3 days ago

      Food Manufacturing Packer Newent £10.42PH + Temp to Perm + Progression + Clean working environment…
      View details
    • Warehouse Labourers (Heavy Lifting)

      Ref: NBB4B

      Full Time | Permanent


      3 days ago

      Warehouse Labourers (Heavy Lifting) Tewkesbury £11.02ph PAYE + Overtime £16ph + Holidays Full time –…
      View details
    • Finishing Operative / Spray Operative

      Ref: FOPSnb001

      Full Time | Permanent


      3 days ago

      Finishing Operative / Spray Operative £11ph + Full Time Temp to Perm + Holidays +…
      View details
    • Payments Administrator

      Ref: LHPAE

      Full Time | Permanent


      3 days ago

      Payments Administrator The role involves helping to run the payments administration process. The position will…
      View details
    • Sales and Lettings Negotiator

      Ref: LHNC

      Full Time | Permanent


      3 days ago

      WORKING HOURS: Monday – Friday 9.00am – 6.00pm (Some Saturday work, with a day off…
      View details
    Newsletter Signup

    Newsletter Sign up

    Stay up to date with the latest employer insights & events

    "*" indicates required fields

    By submitting this completed form to us, you agree to RE Recruitment contacting you about our products and services, and content that may be of interest to you. You can unsubscribe from these communications at any time. For more information, please see our privacy policy. By clicking submit below, you consent to allow RE Recruitment to store and process the personal information submitted above.