IT Engineers (1st/2nd/3rd Line)

We are a growing IT managed service provider based in Hereford, delivering high quality IT services to companies throughout the UK. We are seeking a motivated individual to join our professional team. This is an ideal opportunity for someone looking to progress their IT career within a friendly and dynamic business.

Lv2/Lv3 IT Support Engineer

Responsibilities:

• Providing professional 2^nd & 3^rd line support to large client base.
• Support, develop and implement AAD, 365, Azure, SharePoint, Teams environments.
• Diagnosing and solving problems for our clients using a variety of channels and ensuring details are logged.
• Providing technical support for incoming queries related to System, Software, Hardware and Networks.
• Manage security of information.
• Identify & select the most appropriate technical solutions.
• Maintain a consistently high level of support to all clients.
• Manage competing priorities and a varied workload
• Carrying out / assisting with project work, such as migrations.
• Maintain positive, supportive and responsive relationships with clients
• Continue to develop IT skills and keep up to date with the latest technologies. 

The role:

• Based in Hereford, with onsite visits to clients required.
• Full time permanent position.
• Working within a busy, expanding team
• Salary dependant on experience – (This is flexible from £30,000-£35,000 with potential room for movement), with a clear path for progression.
• Monday to Friday, some weekend work required.
• Report directly to the Technical Director
• Immediate start

Candidate requirements:

• Excellent communication skills
• Good experience in Microsoft 365 Business, Exchange, Azure, Sharepoint
• Strong knowledge of multiple operating systems
• Strong understanding of computer hardware, software and peripherals.
• Good Understanding of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls.
• Strong problem-solving skills
• Ability to prioritise workload.
• Excellent organisation and time management skills
• Comfortable to work under own initiative & as part of a team.
• Full valid UK driving licence