We are a growing IT managed service provider based in Hereford, delivering high quality IT services to companies throughout the UK. We are seeking a motivated individual to join our professional team. This is an ideal opportunity for someone looking to progress their IT career within a friendly and dynamic business.
Lv2/Lv3 IT Support Engineer
Providing professional 2nd & 3rd line support to large client base.
Support, develop and implement AAD, 365, Azure, SharePoint, Teams environments.
Diagnosing and solving problems for our clients using a variety of channels and ensuring details are logged.
Providing technical support for incoming queries related to System, Software, Hardware and Networks.
Manage security of information.
Identify & select the most appropriate technical solutions.
Maintain a consistently high level of support to all clients.
Manage competing priorities and a varied workload
Carrying out / assisting with project work, such as migrations.
Maintain positive, supportive and responsive relationships with clients
Continue to develop IT skills and keep up to date with the latest technologies.
Based in Hereford, with onsite visits to clients required.
Full time permanent position.
Working within a busy, expanding team
Salary dependant on experience – (This is flexible from £30,000-£35,000 with potential room for movement), with a clear path for progression.
Monday to Friday, some weekend work required.
Report directly to the Technical Director
Excellent communication skills
Good experience in Microsoft 365 Business, Exchange, Azure, Sharepoint
Strong knowledge of multiple operating systems
Strong understanding of computer hardware, software and peripherals.
Good Understanding of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls.
Strong problem-solving skills
Ability to prioritise workload.
Excellent organisation and time management skills
Comfortable to work under own initiative & as part of a team.
Full valid UK driving licence
How to apply
Looking a new job role? Apply for this vacancy using the form below and one of our experienced recruitment consultants will be in touch.
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