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IT Engineers (1st/2nd/3rd Line)

Full Time | Permanent Hereford 3 weeks ago

We are a growing IT managed service provider based in Hereford, delivering high quality IT services to companies throughout the UK. We are seeking a motivated individual to join our professional team. This is an ideal opportunity for someone looking to progress their IT career within a friendly and dynamic business.

Lv2/Lv3 IT Support Engineer

 

Responsibilities:

  • Providing professional 2nd & 3rd line support to large client base.
  • Support, develop and implement AAD, 365, Azure, SharePoint, Teams environments.
  • Diagnosing and solving problems for our clients using a variety of channels and ensuring details are logged.
  • Providing technical support for incoming queries related to System, Software, Hardware and Networks.
  • Manage security of information.
  • Identify & select the most appropriate technical solutions.
  • Maintain a consistently high level of support to all clients.
  • Manage competing priorities and a varied workload
  • Carrying out / assisting with project work, such as migrations.
  • Maintain positive, supportive and responsive relationships with clients
  • Continue to develop IT skills and keep up to date with the latest technologies. 

The role:

  • Based in Hereford, with onsite visits to clients required.
  • Full time permanent position.
  • Working within a busy, expanding team
  • Salary dependant on experience – (This is flexible from £30,000-£35,000 with potential room for movement), with a clear path for progression.
  • Monday to Friday, some weekend work required.
  • Report directly to the Technical Director
  • Immediate start

Candidate requirements:

  • Excellent communication skills
  • Good experience in Microsoft 365 Business, Exchange, Azure, Sharepoint
  • Strong knowledge of multiple operating systems
  • Strong understanding of computer hardware, software and peripherals.
  • Good Understanding of IT infrastructure including Active Directory, DHCP, DNS, security, firewalls.
  • Strong problem-solving skills
  • Ability to prioritise workload.
  • Excellent organisation and time management skills
  • Comfortable to work under own initiative & as part of a team.
  • Full valid UK driving licence

How to apply

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