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IT Service Desk Manager

Full Time | Permanent Gloucestershire 2 months ago

IT Service Desk Manager

Gloucestershire

£45,000 + £3k bonus

Monday – Friday

Fantastic benefits

RE Recruitment are pleased to exclusively be recruiting for an experienced Service Desk manager to manage the IT team of a business renowned for a fantastic culture and excellent career progression opportunities. This is an exciting opportunity to work with a variety of technologies within a dynamic network operations centre of a thriving business.

The role:

  • Effectively manage and support the 1st-3rd line IT support and field support teams.
  • Ensure the day-to-day IT support meet client SLA’s
  • Work to provide an excellent ITIL aligned service  
  • Act as point of escalation for the IT Service Desk
  • Offer services, including maintaining relationships and ensuring business heads and users are provided with a satisfactory service and demands are met.
  • Take ownership of pricing and creation of new support agreements, and pricing uplifts for new technologies and services within existing clients
  • Continuously improve current service desk methods to increase efficiency, productivity and standards.
  • The ability to build a cohesive team and to manage people effectively including KPI setting
  • Coach, develop the team and improve team skill sets.

The person

  • Proven experience of leading IT support services/IT service desks/IT Help desk teams
  • A passion for IT support and an interest in technology
  • Experience across Servers, Storage, Switching, Virtualisation and Cloud based technologies
  • Experience across IT Service Desk practices ITIL
  • Experience managing people and adhering to HR processes
  • Results and customer focussed with a real focus on quality
  • Exceptional communication skills, ability t effectively communicate at all levels
  • Ability to effectively prioritise a busy, changing work load

BENEFITS

  • Competitive salary
  • 25 days plus bank holidays which increases with length of service
  • Bonus scheme – £3000
  • Flexi time schedule
  • Training & Development
  • Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • Cycle to work scheme
  • Pension contributions
  • Employee support wellbeing programme
  • Life insurance
  • Some home working
  • Join a business with a fantastic culture

 

 

If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

COM1

 

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