Full Time | Permanent
2 months ago
IT Service Desk Manager
£45,000 + £3k bonus
Monday – Friday
RE Recruitment are pleased to exclusively be recruiting for an experienced Service Desk manager to manage the IT team of a business renowned for a fantastic culture and excellent career progression opportunities. This is an exciting opportunity to work with a variety of technologies within a dynamic network operations centre of a thriving business.
Effectively manage and support the 1st-3rd line IT support and field support teams.
Ensure the day-to-day IT support meet client SLA’s
Work to provide an excellent ITIL aligned service
Act as point of escalation for the IT Service Desk
Offer services, including maintaining relationships and ensuring business heads and users are provided with a satisfactory service and demands are met.
Take ownership of pricing and creation of new support agreements, and pricing uplifts for new technologies and services within existing clients
Continuously improve current service desk methods to increase efficiency, productivity and standards.
The ability to build a cohesive team and to manage people effectively including KPI setting
Coach, develop the team and improve team skill sets.
Proven experience of leading IT support services/IT service desks/IT Help desk teams
A passion for IT support and an interest in technology
Experience across Servers, Storage, Switching, Virtualisation and Cloud based technologies
Experience across IT Service Desk practices ITIL
Experience managing people and adhering to HR processes
Results and customer focussed with a real focus on quality
Exceptional communication skills, ability t effectively communicate at all levels
Ability to effectively prioritise a busy, changing work load
25 days plus bank holidays which increases with length of service
Bonus scheme – £3000
Flexi time schedule
Training & Development
Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
Cycle to work scheme
Employee support wellbeing programme
Some home working
Join a business with a fantastic culture
If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.
How to apply
Looking a new job role? Apply for this vacancy using the form below and one of our experienced recruitment consultants will be in touch.
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