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Safehands group

Call: 01242 505 400  Or  Email us

IT Support Engineer

Full Time | Permanent Cheltenham a week ago

IT Support Engineer

Gloucestershire – Remote working available

£22,000-£28,000

Fantastic benefits

Due to expansion an exciting opportunity has become available for an IT support engineer to provide 1st line/2nd line support to clients in a business renowned for a fantastic culture and excellent career progression opportunities.

You will provide first class customer service to all users and provide initial resolution of incidents where possible. Where resolution is not possible then escalate the call to the appropriate support team within the department.

THE ROLE:

  • Providing first line support via calls/emails from customers and clients
  • Log, track and maintain all tickets
  • Main contact for resolution and recording of all 1st and 2nd, line hardware and software issues, relating to Incident & Problem management
  • Installation, upgrades, configuration of user accounts
  • Communicate with members of the IT department to ensure internal SLA’s are met
  • Participate in provisioning hardware, assisting with departmental projects
  • Communicate and escalate known/reoccurring issues with the IT Management team
  • Responsible for keeping the user informed on the progress of their support ticket
  • Logging new users in the service management system
  • Assisting with processing new users (accounts, email, permissions etc.)
  • Assisting with Inductions of new users
  • Adhere to the IT Security Strategy at all times
  • Communicate with members of the IT department to ensure internal SLA’s are met
  • Attend departmental meetings as required, contributing as necessary
  • Provide regular updates on progress to relevant teams and individuals

THE PERSON:

  • Previous experience within an IT support role providing excellent customer service
  • Windows servers
  • Microsoft exchange and office 365
  • Networking and firewall configuration
  • VM Ware / Hyper V – advantageous
  • Antivirus experience
  • Server back up software technology experience advantageous
  • Friendly, flexible and helpful attitude

BENEFITS

  • Competitive salary
  • 25 days plus bank holidays which increases with length of service
  • Bonus scheme
  • Excellent Training & Development
  • Day off for doing charity work
  • Cycle to work scheme
  • Pension contributions
  • Employee support programme
  • Life insurance
  • Home working
  • Join a business with a fantastic culture

 

If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

 

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