IT Support Engineer

IT Support Engineer

Cheltenham

£22,000 – £25,000 + £3K

Part home working and fantastic benefits

Due to expansion an exciting opportunity has become available within a business renowned for a fantastic culture and excellent career progression opportunities.

You will provide first class customer service to all users and provide initial resolution of incidents where possible. Where resolution is not possible then escalate the call to the appropriate support team within the department.

THE ROLE:

• Providing first line support via calls/emails from customers and clients
• Ensure the full details of the user’s request are taken and logged in the service management system (including any user actions)
• Ensure the ticket is correctly categorised and prioritised and tracked
• Participate in provisioning hardware, assisting with departmental projects
• Communicate and escalate known/reoccurring issues with the IT Management team
• Responsible for keeping the user informed on the progress of their support ticket
• Logging new users in the service management system
• Assisting with processing new users (accounts, email, permissions etc.)
• Assisting with Inductions of new users
• Adhere to the IT Security Strategy at all times
• Communicate with members of the IT department to ensure internal SLA’s are met
• Attend departmental meetings as required, contributing as necessary
• Provide regular updates on progress to relevant teams and individuals

THE PERSON:

• Previous experience within an IT support role providing excellent customer service
• Experience working with Windows servers and office 365
• Networking and firewall configuration
• A working knowledge or a desire to learn and implement new technologies
• Database design and development is advantageous
• Excellent interpersonal skills both face to face and over the phone
• Strong organisational and administration skills
• Friendly, flexible and helpful attitude

BENEFITS

• Competitive salary
• 25 days plus bank holidays which increases with length of service
• Bonus scheme
• Training & Development
• Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
• Cycle to work scheme
• Pension contributions
• Employee support programme
• Life insurance
• Home working
• Join a business with a fantastic culture

If this role sounds of interest to you, apply today to adrianh@RERecruitment .com

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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