IT Support Technician

The Role

The IT Support Technician will be integral to the IT Department, helping to support the technical aspect of business life. 

Duties

• Effectively handling ticket requests being received by our IT service desk.

• Providing day-to-day IT support to students and staff.

• Relocating equipment around the classrooms and schools.

• Setting up new hardware like desktops, laptops, and other similar end user devices.

• Any network patching, and network related issues.

• The AV equipment, and any other IT related equipment required for classes.

• Setting up the rooms and equipment for exams periods.

• Server Management including Windows Server 2012 – 2019 and VMware.

Person Specification

Essential Requirements

• 1-2 years’ experience working in a busy IT helpdesk support role or similar.

• An ability to relate well to staff and students and other users, with good customer service skills.

• Ability to work effectively, working closely with the team handling tickets requests and managing day-to-day communications.

• Being able to identify and prioritise yourself between incidents and change control requests.

• Successful implementation of technology with a ‘hands-on’, day-by-day approach.

• An understanding and commitment to adhering to school policy on safeguarding.

• Expert understanding of Window 10, Mac OSX, iOS, Android and Chromebook operating systems & devices.

• Installing, Repairing, Upgrading and deploying various OS’s, programs & equipment.

• Basic understanding on patching, connecting devices to a network and patch panels.

• Must be able to lift and move computers and monitors and equipment.

• Be loyal, honest, trustworthy and reliable

• Enthusiastic, highly motivated and well-organised

• Confident, proactive with a helpful and flexible approach

• Able to demonstrate initiative and creativity

• Ability to work well in a team and alone, with minimum supervision, maintaining a professional and enthusiastic approach

• Ability to communicate effectively with all colleagues

• Strong desire to improve knowledge

Desirable Requirements

Experience of the following:

• Windows Server 2012-19.

• Active Directory (Common admin tasks).

• Group Policy.

• SCCM and/or PDQ Deployment.

• MS SQL.

• VOIP phones and call manager.

• Veeam Backup and Replication.

• VMWare vSphere 6 and above.

• Fortinet UTM products.

• Sophos Enterprise and cloud products.

• Extreme and HP networking.

• HP and Dell server and workstation hardware.

• Windows and Papercut print management.

• Network scanning products.

• MS Teams, Google Classroom, Hangouts and Zoom.

• Exposure to Google G-suite and M365.

• Linux servers exposure.