IT Support

Are you a 1^st Line or 2^nd Engineer looking for a remote position? Are you someone with an interest in Cyber Security? Are you wanting to get hands on within a highly secure IT environment? Working for a leader within the IT sector, you will play a crucial role in ensuring the security, efficiency and safety of internal systems and networks. Working Monday – Friday 08.00am – 17.00pm with a salary from £26,000 – £30,000 this is an excellent opportunity.

Benefits:

• Working from home with occasional travel to Tewkesbury based office.
• Matched company pension up to 5%.
• Private healthcare.
• 25 days annual holiday, increasing to 30 days after 3 years.
• Membership to the Employee Assistance Programme (EAP).
• Online Training.
• 3 x salary death in service.
• Excellent working conditions and environment.

Roles and Responsibilities:

• Providing user support to internal teams, addressing hardware and software issues and using remote support tools where you can.
• Investigate, triage, and provide first response to any security events. Analyse security logs and identify potential threats.
• Monitor system performance and respond to any indicators of bottlenecks or outages to ensure the availability of IT systems.
• Review email security including ensuring malicious emails are removed from mailboxes and investigate any delivery failures.
• Working within the IT team carrying out tasks to complete internal IT projects.
• Raise support cases with 3^rd party suppliers.

Skills and Attributes:

• Experience within an IT support roles supporting desktops, laptops and Windows 10 endpoints.
• Eligible and willing to undergo UK government clearance (SC minimum).
• Excellent communication skills via phone and email and also technical knowledge.
• Strong knowledge of Windows 10/11 configuration, networking protocols and DNS.
• Ability to work as an individual and as part of a team.
• University degree within an IT or related field would be desirable.
• Any prior experience of Windows configuration management.
• Familiarity with any virtualization technologies.

If this position is of interest, please apply to Elliottk@rerecruitment.com today! RE Recruitment act as an employment agency on behalf of the employer. If you don’t hear back within 5 working days, please take this as an unsuccessful application.

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