Linux & Application Support Analyst

This Defence organisation provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.

Responsibilities Include:

• Support and maintain BAU of the IDENT1 system and any of its sub-systems.
• Resolve any system issues (ITIL Incident, Problem & Change management)
• Review of incidents:
  • Investigate and resolve escalated incidents and service requests within allocated SLA target time
  • Perform trend analysis of incidents for escalation into Problem Management
  • Prioritise with guidance from line Manager
• Analysis and resolution of issues:
  • Reproduction of problems on Test Beds
  • Provide workarounds for the Service Desk (SD) and Technical Operations (TechOps)
  • Open problems/defects defining issues where software/hardware changes are required
  • Involvement in Continuous Service Improvement (CSI) process
• Provide sufficient details of issues and examples as needed to US Operations Maintenance
• Maintain and improve the IDENT1 system including:
  • To assist in solving existing software / implementation problems.
  • To create new software and hardware tools.
  • To actively search out errors or faults before they impact operations.
  • To maintain and improve system procedures and documentation
  • To maintain and improve the implementation of the COTS products
  • Install / assist with installation of software.
  • Implement new technology within the project.
• System Monitoring:
  • Monitoring of the system using E-Health, Oracle Enterprise Manager, Custom monitoring scripts
  • Ad-hoc system monitoring
  • Recommend and help develop new monitoring capabilities through CSI process
• Support the following sub systems: Live Scan, Biometric Search Gateway (BSG), and Custody Interface (NSPIS)
• Support the following OS: Linux (SuSE), UNIX (SUN Solaris), Windows
• Support the following Integrated COTS Software
  • Oracle/Postgres/SQL
  • Oracle Discoverer
  • Veritas
  • Identity Manager (IDM)
  • LDAP/Kerboros
  • Active Directory
  • NetBackup
  • LANdesk/Remedy
  • Virtualisation (VMware)
  • AWS Cloud
• Procedures & Documentation
• Conversant with ITIL, SLA’s and using LANdesk tool accurately.
• System Tasks
  • Housekeeping, routine maintenance, and system cleanup
  • Maintain Data Integrity
  • Performance monitoring of systems
  • Disaster Recovery
  • Machine Builds
    • Central/Bureau Workstations
    • Central/Bureau Server
• Software Releases & Operational System changes
  • Evaluating impact to operations
    • Review, evaluate, and implement procedures
    • Provide training to Operations Teams
• Develop preparation plans and schedule
• Participate in testing
• Support the monthly rollout and deployment

Required Experience, Skills, and Education:

Technical Skills:

• Familiarity with Technical Operations
• Experience in at least one Integrated COTS Software product (see above)

• Troubleshooting and analytical problem-solving skills

• Proven ability to solve system faults/problems.

• Ability to write shell scripts in C, Bourne, Perl, or similar scripting language
• Experience with Oracle SQL

• Ability to take problems from a customer level to a defect level (root cause).
• Knowledge of Sun Solaris, SuSE Linux, and Windows operating systems

Soft Skills

• Ability to present technical solutions to technical and non-technical staff
• Able to work with other Senior Engineering staff.
• Take on new projects with enthusiasm and imagination.
• Willingness to volunteer or chip in when the going gets tough.

Administrative skills

• Ability to raise problems, defects, or changes.
• Update and write procedures where appropriate.
• Professional and reliable communication both within and outside team.

Preferred Experience, Skills, and Education:

• Familiarity with AWS Cloud

Clearance Required:

• Due to the nature of the project, this role will require having or obtaining an SC clearance
• Must be able to obtain NPPV3 clearance