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Linux & Application Support Analyst

Full Time | Permanent Coventry 2 months ago

This Defence organisation provides a diverse portfolio of systems, solutions, and services covering land, sea, air, space, and cyberspace for customers worldwide. Solutions for Defense include enterprise and mission IT, large-scale intelligence systems, command and control, geospatial and data analytics, cybersecurity, logistics, training, and intelligence analysis and operations support.

Responsibilities Include:

  • Support and maintain BAU of the IDENT1 system and any of its sub-systems.
  • Resolve any system issues (ITIL Incident, Problem & Change management)
  • Review of incidents:
    • Investigate and resolve escalated incidents and service requests within allocated SLA target time
    • Perform trend analysis of incidents for escalation into Problem Management
    • Prioritise with guidance from line Manager
  • Analysis and resolution of issues:
    • Reproduction of problems on Test Beds
    • Provide workarounds for the Service Desk (SD) and Technical Operations (TechOps)
    • Open problems/defects defining issues where software/hardware changes are required
    • Involvement in Continuous Service Improvement (CSI) process
  • Provide sufficient details of issues and examples as needed to US Operations Maintenance
  • Maintain and improve the IDENT1 system including:
    • To assist in solving existing software / implementation problems.
    • To create new software and hardware tools.
    • To actively search out errors or faults before they impact operations.
    • To maintain and improve system procedures and documentation
    • To maintain and improve the implementation of the COTS products
    • Install / assist with installation of software.
    • Implement new technology within the project.
  • System Monitoring:
    • Monitoring of the system using E-Health, Oracle Enterprise Manager, Custom monitoring scripts
    • Ad-hoc system monitoring
    • Recommend and help develop new monitoring capabilities through CSI process
  • Support the following sub systems: Live Scan, Biometric Search Gateway (BSG), and Custody Interface (NSPIS)
  • Support the following OS: Linux (SuSE), UNIX (SUN Solaris), Windows
  • Support the following Integrated COTS Software
    • Oracle/Postgres/SQL
    • Oracle Discoverer
    • Veritas
    • Identity Manager (IDM)
    • LDAP/Kerboros
    • Active Directory
    • NetBackup
    • LANdesk/Remedy
    • Virtualisation (VMware)
    • AWS Cloud
  • Procedures & Documentation
  • Conversant with ITIL, SLA’s and using LANdesk tool accurately.
  • System Tasks
    • Housekeeping, routine maintenance, and system cleanup
    • Maintain Data Integrity
    • Performance monitoring of systems
    • Disaster Recovery
    • Machine Builds
      • Central/Bureau Workstations
      • Central/Bureau Server
  • Software Releases & Operational System changes
    • Evaluating impact to operations
      • Review, evaluate, and implement procedures
      • Provide training to Operations Teams
  • Develop preparation plans and schedule
  • Participate in testing
  • Support the monthly rollout and deployment

Required Experience, Skills, and Education:

Technical Skills:

  • Familiarity with Technical Operations
  • Experience in at least one Integrated COTS Software product (see above)
  • Troubleshooting and analytical problem-solving skills
  • Proven ability to solve system faults/problems.
  • Ability to write shell scripts in C, Bourne, Perl, or similar scripting language
  • Experience with Oracle SQL
  • Ability to take problems from a customer level to a defect level (root cause).
  • Knowledge of Sun Solaris, SuSE Linux, and Windows operating systems

Soft Skills

  • Ability to present technical solutions to technical and non-technical staff
  • Able to work with other Senior Engineering staff.
  • Take on new projects with enthusiasm and imagination.
  • Willingness to volunteer or chip in when the going gets tough.

Administrative skills

  • Ability to raise problems, defects, or changes.
  • Update and write procedures where appropriate.
  • Professional and reliable communication both within and outside team.

Preferred Experience, Skills, and Education:

  • Familiarity with AWS Cloud

Clearance Required:

  • Due to the nature of the project, this role will require having or obtaining an SC clearance
  • Must be able to obtain NPPV3 clearance

How to apply

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