Mental Health Call Handler

Call Handler – Mental Health focus

Tewkesbury 

£24,000-28,000 DOE

Flexible work hours Monday-Friday

Immediate starts available

Are you looking for a genuinely rewarding career where you can make a difference?

After impressive growth, I’m recruiting for a case manager to handle mental health related calls within a successful health organisation who specialise in improving mental and physical health in the workplace. 

Duties

• Complete telephone assessments to establish reasons for ill health/injury
• Provide advice and work closely with the team members to create a tailored health care plan for the individual
• Support the delivery of a range of stepped care interventions to those with reactive life events and common mental health problems
• Demonstrating empathy and effective listening
• Effectively identify and appropriately escalate any safeguarding issues
• Managing multiple cases to meet customer deadlines and service standards
• Writing reports for clients
• Ensure all information is accurately recorded

The person

• Previous call handling experience is required, relevant qualifications within psychology/counselling/mental health etc are advantageous
• Hold excellent communication and rapport building skills
• A passion for helping people and an interest in health and wellbeing
• Teamworking skills to collaborate with other healthcare professionals
• BACP Accreditation or happy to work towards
• A passion for helping people and providing excellent customer service
• Active listening skills – empathetic approach
• Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work
• Ability effectively manage workload to meet to deadlines and service standards

Benefits

• 22 days holiday, increasing to 33 with length of service
• Embark on a rewarding career within a forward-thinking organisation
• Access to healthcare professionals
• Pension
• Healthcare benefits
• Flexi-working hours
• Home working after probation
• Full training provided
• Career progression opportunities
• Large, modern, spacious office

If this role is of interest, apply today to Sadie K @ RE Recruitment.com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.