Software User-Experience Quality Engineer
This is a key role requiring an individual:
- Who is organised, enthusiastic, commercially-minded and passionate about empowering people to succeed – colleagues, customers, suppliers and everyone involved,
- Who has a passion for software and technology,
- Who has a good understanding of software development and deployment, the commercial importance of requirements before coding, the impact of software on business efficiency and the importance to customers of “right first time” product delivery,
Purpose of the role:
To continually improve customers’ experiences of receiving and using timely, well presented, “right first time” software by providing software testing services, installing tested software and assisting with system configurations, setting up user interfaces and responding to client support cases.
- Provide day to day management of staff within the Software QA team.
- Contribute to the technical direction of the development team,
- Contribute to and follow the software development, testing, deployment and deprecation processes to meet best practice and business needs, including
3.1 Interpret High Level (User) requirements and low Level (System) requirements to create test scenarios
3.2 Create testing plans to test the logical completeness of our software
3.3 Test software produced by others in the development team
3.4 Oversee deployment testing and bundle install – ensuring the correct content within our software releases
3.5 Support User Acceptance Testing with the Professional Services team and Customers
3.6 Prepare reports following testing outcomes, including full step-by-step documentation on how to recreate errors where specifications are not met and where other issues and bugs are encountered
3.7 In liaison with our CTO, devise strategies to implement automation, unit testing and any other general practices to help improve quality and reduce time spent
3.8 Aid the company’s Support/QA teams
The above are the main responsibilities of the role; it is likely that other work will be required in supporting the organisation’s activities and that the role will develop over time to suit the changing needs of the business. A flexible approach by the role holder to developing and contributing to the growth of the business will be a prime requirement for success in this role.
- Competence with IT to use the essentials of Microsoft Word, Excel, Outlook, e-mail, web browsers (Chrome, Firefox, IE, Edge, Brave, Safari). Training will be given in use of in-house systems
- NetSuite experience at any level (preferably a developer, tester, quality assurance/support engineer or Professional Services based)
- Great eye for detail
- Ability to identify bottlenecks/inefficiencies and streamline these areas
- Excellence in communicating in the English language both orally and in writing
- At least 2 years’ experience operating in a business environment
- Sufficient experience of working in a team environment
- Customer care skills, patience and efficiency in dealing with business contacts, customers and colleagues, by telephone and in person, in a warm and friendly manner, particularly with international contacts whose first language may not be English.
(Beneficial but not essential)
- Experience of software programming, database use, data processing, an understanding of database architecture and use of website update tools
- Experience using NetSuite environment and use of SuiteScript, preferably 2.0/2.1
- Experience using NetSuite SuiteBundler
- Experience using NetSuite SuiteCloud Development Framework (often referred to as SDF)
- Experience using GIT/SVN Version control
- Experience with the VBA programming language
- Experience using UML Use-Case
- Experience working in an agile and fast-paced environment
- Experience of software testing
- Achieved a recognised RQF level 3 or equivalent customer care competency qualification
- A full UK driving licence.
Personal skills and style
The role requires someone who
- Is a strong moral character demonstrating honesty, integrity, loyalty to the organisation and has a sense of community responsibility
- Leads by personal example in setting a positive, respectful and encouraging atmosphere
- Possesses a good grasp of spoken and written English with the ability to present written information well
- Is able to relate to people, is a good communicator who is able to communicate IT matters to system users at all levels of IT skill and is patient and understanding with slower learners.
- Can cope with an environment where priorities can change
- Is a hard worker who can balance multiple tasks and priorities including understanding those of team members and other colleagues
- Is organised, practical and diligent, is an intelligent and open-minded problem solver who approaches things in a methodical, analytical way and possesses a critical eye for detail
- Is resilient when under pressure, is able to stick to the plan even when monotonous and who recognises the importance of deadlines and achieves them
- Is a team player who is keen to learn, accepting direction and constructive criticism, who knows their limitations and is able to ask for and offer help.
Practical arrangements and benefits
- Location of Work: The successful candidate’s home location will determine the location of work. Most
Staff living locally to head office (Cheltenham GL51), work Mondays and Thursdays at the office and the rest of the week from home. For those further away the frequency of visits is reduced, with some permanently home-working. Work location will be negotiated at interview. Visits to Client sites in the UK and sometimes overseas may very occasionally be required when travelling expenses will be paid.
[All the above are reviewed regularly in accordance with government guidance and safety of personnel during the Coronavirus pandemic with full time home working when appropriate]
- Expenses will be refunded in accordance with the Expenses Policy (this does not normally cover expenses travelling from home to office unless the journey is over 100 miles one-way)
- Holidays: 31 days including English public holidays, rising by one additional day each year in year three and in subsequent years of continuous employment up to a maximum of 36 days including public holidays
- Sick Pay: During first six months (induction period): SSP. Post six months: up to one week’s full pay and one week’s half pay in any calendar year
- Pension: automatically enrolls eligible employees who are UK residents into a pension scheme approved by The Pensions Regulator as required by law
- Personal Health insurance: for employees who are UK residents: a contribution post induction
- A subsidised on-site canteen and restaurant at head office (subject to availability)
- Free on-site parking at head office worth £750 per year (subject to availability)
Salary: £27k – £37k depending on experience