Product Support Engineer

Product Support Engineer

Competitive Salary

Full Time, Permanent

My client, a global leader in the design and manufacture of electro-mechanical products for a range of industries are in search of a Strategic Planner to join their established, passionate team.

As the Product Support Engineer you will be working alongside a team to ensure the company provide technical support to the companies network.

The Responsibilities

• Provide efficient technical support to the network and key customers via multiple pathways and manage customer issues in a professional manner
• Generate documentation and technical content and work with document team to ensure all product documentation conforms
• Support continuous improvement of technical support to provide best support 
• Be an ambassador for tech support
• Ensure when Tech support staff visit customer sites that risk assesments are always completed
• Work with Global technical support to develop and implement a training strategy for the introduction of new products
• Support of technical or product issues which arise during the manufacturing process

The Candidate

• Flexible/Open for travel when needed
• Drives, application, electrical engineering and product knowledge
• Management of a team
• Strong Interpersonal skills
• Business insight
• Financial acumen
• Strategic mindset
• Manages ambiguity
• Manages complexity

Essential

• Degree/HNC in Electrical Engineering and/or accrediation with “the institute of engineering and technology or an equivalent combination of education and technical experience 

If this role is of interest, apply today to EmersonH@rerecruitment.com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.