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Safehands group

Call: 01242 505 400  Or  Email us

Product Support Manager (Technical/Quality)

Full Time | Permanent Gloucestershire a month ago

About the job

Bringing together departments involved with product introduction, quality, supplier compliance, return of goods and supplier credits.

Maintaining the company’s ISO9001 standard and being the point of contact for audits by external bodies. Strong record keeping and attention to detail.

Strong communication skills, need to be PC literate with experience of WMS or CRM systems.

Reports:

Technical Team

  • Manage the technical team and ensure that any HR issues are dealt with quickly in line with company policies and procedures.
  • To ensure that any issues raised are closed as soon as possible
  • Trends on issues / Suppliers / Items etc are raised to the category managers for supplier engagement
  • To ensure any claims are closed off in a timely manner and act as point of contact for any correspondence from legal or claimant representatives.
  • To respond to any social media reviews to ensure the business is represented properly, engaging reviewers to ensure that issues are resolved quickly and effectively.

QC Team

  • To manage the QC team, ensure the QC Manager is supported and team is developed effectively
  • To arrange testing of new items and feedback information to category managers
  • To create purchase return orders for supplier credit for manufacturing faults / transit damages / coating defects etc.

Partners:

Accounts / Finance Team

  • To ensure raised supplier credits are received in a timely manner and arrange the disposal / return of defective items.
  • Target with closing down RLIP (Return Logistics Inspection Process) claims within 90 days

Returns Department

  • To monitor returns by category type / item code to identify trends
  • Liaise with Returns / Dispatch manager to develop improvement on flow of material back into the Tewkesbury warehouse.

Category Managers

  • Ensure product issues are fed back in a consistent manner
  • To check all new products / ranges to ensure all relevant information is recorded
  • Packaging Information
  • Size / weights etc

Procurement Department:

  • To liaise with Procurement team to ensure issues are fed back that need addressing with suppliers
  • To provide support to the procurement team for holiday / sick etc as and when required

This role will report to the Managing Partner and the Group operations Manager, while the role is based at the Gloucester Office, travel will be required to our Tewkesbury and Worcester Sites on a regular basis.

The successful candidate will complete initial training in Gloucester and Tewkesbury sites.

Job Type: Full-time

Salary: £35,000.00-£45,000.00 per year

How to apply

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