Sales Office Administrator

Sales Office Administrator

Tewkesbury

Permanent/Temp to Perm/Temp Options

£25k

Handling a large number of incoming calls and emails from existing customers, you will take sales orders and input these into the computer system for processing.

The ideal candidate will be confident using a range of IT soloutions and will demonstrate excellent Excel, Word & Outlook skills.

You will be numerate, proactive, with a great attention to detail. Some reception cover would be required, and so a confident and friendly telephone manner is essential.

You will be heavily involved in the upcoming transition between sales systems, so the ability to quickly pickup new programmes and workflows will be key

Reporting to the Customer Service & Sales Manager, key duties include:
• Processing sales orders received via emails, faxes and phone calls
• Checking that all orders have been correctly input onto the computer system
• Liaising with customers/depot staff regarding customer orders and delivery issues
• Liaising with stock control
Key Skills:
• Experience of delivering excellent customer service, ensuring queries are handled in a timely manner
• An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas
• An exceptional telephone manner
• Strong organisational skills with the ability to prioritise and work to deadlines
• Professional and clear communications skills, both verbal and written

You will work 1 in 2 Saturdays, realistically finishing at 2pm. This Saturday will be swapped for a day in the week.