Service and Operations Coordinator

To coordinate and administrate the general daily flow of customer and engineer correspondence. Administration of the maintenance planner, orders and maintenance renewals and the logging of daily activities onto the CASH reporting system. The Service and Operations Coordinator supports the delivery of installations, service and maintenance works with day-to-day client and engineer focused activities. As the heart of the operations department and as the primary contact with our clients the role focuses on delivering exceptional service and support that deliver and uphold our values.

Duties and Responsibilities:

• Responsible for the daily checks and updates to the CASH logging system.
• Taking and Receiving calls with clients and Monatrix staff.
• Logging of any communications and documentation received or sent to our clients and staff
• Recording and updating all installations, service call outs, additional works, works in progress and maintenance visits onto the CASH logging system.
• Taking receipt and recording all purchase orders, instructions or requests from clients.
• Organising annual maintenances visits and maintenance agreement renewals.
• Assisting with the Daily engineer Planner, creating and sending engineer’s paperwork prior to engineering visits and after visits ensuring all paperwork required is received recorded and logged on a daily basis.
• Booking engineer site visits directly with the customer or facilities team.
• Creation and delivery of New Order, Additional Works/Equipment and Renewal Quotations.
• Booking accommodation for engineers staying away from home.
• Assisting colleagues with ‘general housekeeping’ of the office.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

· An open plan, energetic and creative environment

· Dynamic workflows, enabling interaction with all staff and constant ‘Agile’ thinking

Essential Equipment Knowledge Required:

· Office 365 – specifically, Excel, Word, PowerPoint and SharePoint/Teams

· CRM – CASH, Pipedrive

· Email

Benefits:

• Company events
• On-site parking

Schedule:

• Monday to Friday