Spanish Customer Service

Spanish Customer Service Administrator 

-Cheltenham (opportunity for 2 days pw from home after probation)
-8.30am-5pm/9am-5pm, Monday-Friday
-£25,200 starting (Package worth £30k based on business performance)

Are you a bilingual graduate fluent in Spanish, looking to join a prestigious organisation with excellent career progression opportunities?

Due to expansion a great opportunity for a bilingual graduate with good customer service, attention to detail and written communication skills has become available.

This is a varied role with the opportunity for you to become a specialist within your subject area whilst working in a friendly and dynamic office.  You’ll provide key administrative support, answering queries received from around the world in writing.

Responsibilities:

• A range of administrative tasks, checking documentation
• Processing customer enquiries in a timely manner providing excellent service
• Log enquiries in a records database
• Develop strong working knowledge of your specialist area
• Assisting in the delivery of projects and training
• Occasional opportunities to represent the company at external events

The ideal applicant will have:

• A Bachelor, Postgraduate, or Masters degree
• Fluent verbal and written language skills in English and Spanish
• Meticulous attention to detail and ability to organise time effectively
• Excellent customer service skills
• Experience of working in a busy office-based environment is advantageous
• Flexible and adaptable with a positive attitude
• Professional, courteous
• Excellent team working skills
• Ability to thrive and remain calm, polite and patient under pressure

Benefits

• Competitive salary – package of up to £30k based on company performance
• Company ownership trust annual tax-free bonus
• Pension starting at 6% of salary (increasing to 10% year 2 and 20% year 3)
• 25 days holiday + Bank holidays + 1 day over Christmas, increasing with length of service
• Excellent career progression opportunities
• Private Bupa health cover
• Enhanced maternity increasing with length of service
• Discretional performance related bonus
• Life assurance x 3 basic salary
• Excellent training and development opportunities
• Option to swap 3 bank holidays for days of cultural/religious significance
• Hybrid working – (2 days pw discretionary home working after probation)
• Friendly and dynamic office environment
• Cycle to work scheme