A fantastic opportunity has become available for a senior service area manager to join a leading global business. You’ll be responsible for the follow up of the Service Network including: management of the service, failure data collecting and processing, direct support to distribution network and OEM’s, assessment and development of service network.
This role also coordinates the Warranty and Training activities for the technicians of the official network, the OEM’s and OEM’s dealers.
Define the Service business plan activity, in accordance with the Branch Manager and with the Service Network Manager in order to optimize support
Build strong relationships with K-Dealers, OEM network and customers, OEM importers and service suppliers
Manage the warranty requests within the specific area of competence.
Prepare the warranty budget for the country in accordance with the Branch Manager and with the Service Network Manage in order to plan costs
Grants direct technical support from the office and on the field to the distribution network and major customers and dealers of the area of interest.
Appoint / cancel service dealers, in agreement with the Branch Manager and the Service Network Manager Engines EMEA
Update the service agreements with the network
Periodically transmit any changes (new dealer/ data modify/ cancel) of the Service Dealers Network to Service Dept. in Engines EMEA in order to update the Web sites.
Transmit failure data information coming from the markets or OEM to the Quality Department.
Coordinate daily collection and transmission of failure data information coming from the market to the Service Headquarter, to improve the product quality and react immediately through the network or directly.
Technical High School/ITS Post Diploma Degree is required, (Degree in Mechanical-Mechatronics Engineering is a plus)
Proven service management background within the automotive industry
Good technical knowledge of Diesel and Gasoline Engines and their applications
Flexible for travel including Europe 3 – 4 times per year
Ability to manage unforeseen critical situations quickly and rationally, looking for solutions
Excellent interpersonal skills with the ability to build strong working relationships
Negotiation capabilities and focus on results
High degree of flexibility/adaptability and relevant customer-oriented spirit
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