Sr Service Area Manager

Senior Service Area Manager – Automotive

Midlands/remote

£50-58k + Car

Opportunity for international travel

A fantastic opportunity has become available for a senior service area manager to join a leading global business. You’ll be responsible for the follow up of the Service Network including: management of the service, failure data collecting and processing, direct support to distribution network and OEM’s, assessment and development of service network.

This role also coordinates the Warranty and Training activities for the technicians of the official network, the OEM’s and OEM’s dealers.

The role:

• Define the Service business plan activity, in accordance with the Branch Manager and with the Service Network Manager in order to optimize support
• Build strong relationships with K-Dealers, OEM network and customers, OEM importers and service suppliers
• Manage the warranty requests within the specific area of competence.
• Prepare the warranty budget for the country in accordance with the Branch Manager and with the Service Network Manage in order to plan costs
• Grants direct technical support from the office and on the field to the distribution network and major customers and dealers of the area of interest.
• Appoint / cancel service dealers, in agreement with the Branch Manager and the Service Network Manager Engines EMEA
• Update the service agreements with the network
• Periodically transmit any changes (new dealer/ data modify/ cancel) of the Service Dealers Network to Service Dept. in Engines EMEA in order to update the Web sites.
• Transmit failure data information coming from the markets or OEM to the Quality Department.
• Coordinate daily collection and transmission of failure data information coming from the market to the Service Headquarter, to improve the product quality and react immediately through the network or directly.

The person:

• Technical High School/ITS Post Diploma Degree is required, (Degree in Mechanical-Mechatronics Engineering is a plus)
• Proven service management background within the automotive industry
• Good technical knowledge of Diesel and Gasoline Engines and their applications
• Flexible for travel including Europe 3 – 4 times per year
• Ability to manage unforeseen critical situations quickly and rationally, looking for solutions
• Excellent interpersonal skills with the ability to build strong working relationships
• Budgetary management
• Change Management
• Negotiation capabilities and focus on results
• High degree of flexibility/adaptability and relevant customer-oriented spirit

Benefits

• Join a leading global business
• Company car
• Income Protection
• Healthcare Cash Plan
• Life Assurance/Partner Life Assurance
• Critical Illness/Partner Critical Illness Insurance
• Health Cash Plan
• Health Assessments
• Pension
• Cycle to Work
• Discounted Dining and Coffee Club
• Will Writing
• Technology Scheme
• Employee Assistance Program
• Virtual GP
• Peppy Healthcare (Fertility, Women’s Health and Menopause support for you and your partner)
• Retail and Leisure discounts
• Wellness Hub
• International travel

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