Support Desk Engineer

IT Consultant/Support Desk Engineer
Based in: Cheltenham
Reports To: Help Desk Manager
Salary Range: £24 to £28k depending upon experience and qualifications – plus company profit share scheme.
Other Benefits: Company health insurance

Do you love IT? Do you enjoy a challenge and problem solving? Do you like variety and talking to different people every day?
Do you feel valued and supported in your current role?
Would you like to work for one of Cheltenhams fastest growing IT companies?
If so come and join our growing team!

We are seeking a full-time member of staff to join our friendly support team. We provide an “out-sourced IT department” to a wide range of clients primarily in Gloucestershire and Worcestershire. You will work as part of a team based in Cheltenham providing IT support and consultancy – primarily remotely but you will also be required to attend clients sites – especially when you are involved in larger projects delivering and installing exciting new technology based solutions to our clients.

The successful candidate will have excellent communication skills and very good all round IT skills with knowledge of networking, desktop, server, virtualisation and VoIP technologies. It is expected you will have at least 2 years experience. You will need to have a strong working knowledge of supporting Microsoft technologies from 2012 upwards including Microsoft 365.
We are a Managed IT Service Provider primarily covering Gloucestershire and Worcestershire but we do have several clients further afield. We pride ourselves in giving excellent service and understanding our clients needs as well as being able to explain what we do and why we are doing it in words the customer can understand. We specialise in supporting small and medium sized companies and can provide virtually any solution our clients require built upon market-leading technologies and suppliers such as Microsoft (we are a Silver Partner), Lenovo, Dell, Fujitsu, HP, Cisco etc.

We cover a range of technologies suited to small & medium companies including:
Microsoft Windows Desktop and Server technologies
Microsoft 365 and Azure
Wireless technologies including point to point links
Broadband and connectivity solutions
Hosted VoIP telephony

Firewalls, Anti-Virus, Anti-Spam, DLP and many other IT security solutions
Backup & Disaster Recovery
This is an exciting opportunity to join an expanding technology business. We are executing significant plans for growth and you can make a difference!