Team Leader - Health and Wellbeing

Case Management Team Leader

Tewkesbury

Up to £32,000 DOE

Flexible work hours Monday-Friday

Immediate start available

Do you enjoy helping people or have an interest in health and wellbeing? Have you got experience in a team leader position and are looking to embark on a genuinely rewarding career?

I’m recruiting for a Case Management Team leader to join a successful organisation who specialises in improving mental and physical health in the workplace.

The Role:

To effectively lead, develop and motivate a team of case managers to deliver case management through the interpretation of possible reasons for ill health / injury.

Ensuring the most appropriate intervention needed to reduce the risk of employee absence from work and the need for the employee to undertake modified duties.

Duties

• Demonstrate clear ownership and accountability for the delivery of all team outcomes and client relationships
•  Monitor core performance areas and client activity to support the running of the daily operations
• Coach and develop the team, identifying areas of need
• Ensure case managers adopt effective communication skills to discuss ill health/injury empathetically
• Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders,
• Identify customer journey / process improvement needs
• Build strong working relationships with customers
• To show clear ownership and accountability for the delivery of all team outcomes and client relationships.
• Set an example to the team and ambassador of the company.

The person

• Excellent team management / team leader skills.
• Demonstrate confident telephone skills using effective listening and empathy with employees and stakeholders, covering both inbound and outbound calls.
• A passion for helping people and providing excellent customer service.
• Plan and control activities to meet objectives.
• Excellent communication skills both verbal and written
• Ability to understand the impact of work on an individual and the impact of ill health on an individual’s ability to work.
• Ability effectively manage workload to meet to deadlines and service standards
• Demonstrate analytical and problem-solving skills
• Be educated to A-Level and above
• Ideally hold a degree in a relevant subject including psychology, sports therapy, nutrition, physiotherapy, counselling, therapy, health and wellbeing. Or have experience in insurance/case management/occupational health
• An interest in health and wellbeing.

Benefits

• 33 days holiday, increasing with length of service
• Embark on a rewarding career within a forward-thinking organisation
• Access to healthcare professionals
• Pension
• Healthcare benefits
• Flexi-working
• Full training provided
• Career progression opportunities
• Large, modern, spacious office

If this role is of interest, apply today to Sadie K @ RE Recruitment

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.

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