Temp Customer Service

Customer Service Co -ordinator

Location Stonehouse

Duties

• Preparation, amendment and submission of quotation documents, service specifications and tender applications, service schedules and the administration of terms and conditions
• Ensure all submitted service quotes and tenders are followed up including the distribution of Service marketing literature, actively follow up possible service sales opportunities and discuss Service Contract options with customers and clients to support the growth of Commercial Service revenue
• Coordination of Service Visit and Contract Visit and completing accurately associated support functions including administering third party help desk portals / dashboards
• Validation / invoicing of Service / Contract visit reports, coordinating required outputs and advisories to customers post completion of the visit
• Taking incoming contacts to support customer service team
• Pro-actively identify opportunities for potential new service business
• Being helpful and positive in all dealings with customers and fellow associates
• Work in conjunction with all business areas including; Field Service Team, Customer Services Department, Customer Services Team, Commercial Specification Teams (both internal & external), Marketing, Customer Service Team, to further develop the quality of service deliver
• Support preparation of monthly reports, reviewing contract performance and work-in-progress levels, follow up and tracking of projects
• Target opportunities activities through outbound telemarketing activity

Initially 3 months could lead to perm opportunity for the right candidate

Great Culture

Please send your cv for immediate consideration to jillw@rerecruitment.com

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