Transport/ Customer Service administrator

Administrator/Advisor

Our client, the UK’s biggest manufacturer of timber goods, based in Hartlebury are looking for administrators to join their customer service/transport division, supporting a wide range of order processing activities, office dependent.

Salary:

£19,760 per year.

Hours

Monday- Friday 0830-1700.

Tasks:

• Collecting orders to be processed from customer online portals.
• Maintaining and updating order statuses within customer online portals.
• Updating spreadsheets with accurate Key Performance Indicators (KPIs) and financial information.
• Producing reports from various systems, as required.
• Reconciling internal order banks with carriers’ systems.
• Processing orders, collections, failed deliveries, and spare parts.
• Providing customers with stock availability and order information.
• Creating product labels and driver paperwork.
• Liaising with customers and drivers, as well as general enquiries by email and telephone, as required.
• General administrative duties.
• Any other duty, as reasonably requested by Management.

Skills, Abilities and Behaviors:

• Able to work with a high level of accuracy, attention to detail and efficiency, in a fast-paced environment.
• Able to communicate with customers and internal departments, at all levels, in a professional, courteous manner, both face to face and by telephone or email.
• Strong organisational skills, with the ability to prioritise workload.
• Experience of using Excel and Sage systems is desirable.
• To act as a role model by demonstrating the company values and carrying out any other duties, as reasonably requested.

Benefits:

• 20 days holiday plus bank holiday (rises with length of employment).
• Onsite parking.
• Modern office facilities.
• Opportunity for progression.

If you are looking for a full-time position with a market leading company call Ella today on 073842 55854 or 01905 788090 or text ‘admin’ and your name for a call back