2nd Line IT Support Technician

Location: Hereford

Salary: £20k - 28k per year

Type: Permanent

Closing Date: 07/07/2021

2nd Line IT Support Technician



Monday-Friday 9am-5pm


Are you a 2nd line IT support technician looking to join a growing business?

I’m currently looking to recruit an 2nd support technicians/service desk specialists to join the team within a rapidly expanding business.

You will provide first class customer service to all users and provide initial resolution of incidents where possible. This is an exciting opportunity for an individual who will be comfortable looking for ways to improve products and current systems and processes.


• Be the point of contact for all customers

• Provide technical support on queries received by phone or by email

• Ensure accurate data input of customer ticket information

• Maintain end to end ownership of incidents

• Monitor and complete the ticket call queue

• Fulfil service requests to guarantee consistency and quality of service

• Escalate calls when additional or higher-level support is needed

• Be an active and engaged team member, focussing on workflow efficiency and completion

• Attend departmental meetings as required, contributing as necessary

• Provide regular updates on progress to relevant teams and individuals


• Previous experience within a 2nd line IT support role providing excellent customer service

• Experienced in Microsoft office 365

• Azure experience is advantageous

• Ability to quickly understand requirements

• Ability to work on own initiative and prioritise

• Excellent interpersonal skills both face to face and over the phone

• Strong organisational and administration skills

• Friendly, flexible and helpful attitude


• Competitive salary and package

• Company events

• Company Pension

• On site parking

• Career progression

• Modern offices

• Store discounts

If this role sounds of interest to you, apply today to samsulh@rerecruitment.com today.

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.


Salary£20k - 28k per year
Job ReferenceSHIT
Contract TypePermanent
Closing Date07/07/2021
Regional OfficeCheltenham
Date Posted30/06/2021

To discuss this position further please contact:

Samsul Hussain

Recruitment Consultant



Apply Now

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