3rd Line IT Support Engineer

Location: Cheltenham

Salary: £35k - 42k per year + Bonus

Type: Permanent

Closing Date: 01/07/2022

3rd Line IT Support Engineer


Up to £38,000 + £3000 bonus

Part home working and fantastic benefits

Due to expansion an exciting 3rs line IT Engineer opportunity has become available within a business renowned for a fantastic culture and excellent career progression opportunities.

As a 3rd Line IT Engineer, you will work within the managed IT division, providing excellent service.

The role:

  • Maintain 3rd line support tickets correctly and keep the customer updated with progress every day
  • Deliver exceptional service to both internal and external customers and stakeholders
  • Monitor the 3rd line support ticket queue ensuring tickets are actioned within SLA  
  • Take ownership of the entire support process end to end and be the primary customer liaison for the issue
  • Build excellent customer relationships and ensure service excellence is delivered at all times
  • Assist 2nd Line Engineers with technical queries to further their knowledge
  • Work with third party vendors including Microsoft, Citrix and VMware
  • Work as part of the 24×7 Priority 1 On-Call Rota

The person

Proven relevant experience with the technologies listed below, and ideally with either a Microsoft MCSA, Citrix CCA or VMware VCP (or higher)

  • VMware ESX/ESXi and vCenter
  • Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
  • Windows Server 2012, 2012 R2, 2016 & 2019
  • Office 365, including Exchange Online, Teams, OneDrive, SharePoint, Intune
  • Citrix XenDesktop, XenDesktop and Citrix Access Gateway / Netscaler
  • TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
  • SAN Technologies
  • Microsoft Hyper-V and failover clustering
  • Certificate Services / Certificate Authority
  • Microsoft Remote Desktop Services
  • Anti-virus technologies
  • Virtual server backup technologies such as Veeam

Nice to have:

  • VMware Site Recovery Manager
  • Microsoft Office 365
  • Microsoft Intune and Autopilot
  • Web and email security products
  • Microsoft SQL
  • Microsoft SCCM, SCVMM and SCOM
  • Two-factor authentication
  • Corporate wireless systems


  • Competitive salary
  • 25 days plus bank holidays which increases with length of service
  • Bonus scheme – £3000
  • Flexi time schedule
  • Training & Development
  • Day off for doing charity work and you might even get a treat on your birthday and work anniversary!
  • Cycle to work scheme
  • Pension contributions
  • Employee support wellbeing programme
  • Life insurance
  • Home working
  • Join a business with a fantastic culture


If this role sounds of interest to you, apply today to Sadiek @ RE Recruitment .com

RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.




Salary£35k - 42k per year + Bonus
Job ReferenceSK3rd
Contract TypePermanent
Closing Date01/07/2022
Regional OfficeCheltenham
Date Posted03/06/2022

To discuss this position further please contact:

Sadie Kent

Senior Consultant



Apply Now

Let's talk some more

Whether you’re looking for the right candidate or the ideal job, get in touch.


Cheltenham: 01242 505 400

Hereford:    01432 355 351

Worcester:    01905 788 090

Telford:    01952 263 989

Cardiff:    (Coming Soon!)