3rd Line Mitel Engineer

Location: Cheltenham

Salary: £30k - 35k per year + £300pm Car Allowance

Type: Permanent

Closing Date: 10/02/2021

Want to be part of our team?

The successful candidate will come from a strong voice background and will be able to demonstrate experience across the Mitel telephony product suite, including Contact Center – MiCC.

We require you to be skilled in installation, programming & commissioning of enterprise solutions, working across a varied customer base, engaging with 3rd line projects / pre-sales teams, and confidently managing relationships with 3rd party contacts.

What will you be doing?

  • Installation, programming (ads, moves changes) and maintenance of business telephone systems (principally Mitel)
  • Ownership of tickets logged – triaging, diagnostics, and resolution of tickets
  • Managing customer expectations and SLAs
  • Expanding your knowledge and experience on technical solutions offered to our customer base, this includes formal and informal training
  • Effective liaison with customers, Networks, and 3rd parties
  • Maintenance diagnosis / replacements for hardware and / or software
  • Remote and onsite technical support to customers for system & software related queries

What would make you a good fit for this role?

  • Excellent time management skills
  • Flexible, with a positive and upbeat attitude
  • Proven fault-finding and problem-solving capability
  • A willingness to learn and expand your knowledge
  • A passion for all things techy, with a ‘hands on’ approach
  • Ability to work independently and as part of a team
  • Customer facing with excellent communication skills

Technical Skills

Accreditation in the following Mitel solutions:

  • Mitel 3300 Basic & Advanced Implementation
  • Mitel MiCC
  • 3 years+ industry / manufacturer exposure, including product related qualifications for installations and ongoing support of MiCC, MiCollab, MiVB

What we are offering:

  • A competitive salary
  • 23 days paid holiday (incremental with service) plus Bank Holiday
  • Corporate eyecare
  • Contributory pension
  • Monthly car allowance

Following successful completion of 6-month Probationary Period:

  • Core benefits: Group Life Assurance, Private Healthcare
  • On call allowance

Additional Perks:

  • Employee recognition platform offering multiple discounts to you and your family
  • A balance of remote and office working
  • Work anniversary celebrations and long service recognition awards
  • An innovative and inclusive working environment
  • A fully supported training and development programme tailored to your learning
  • Celebrating you – your Birthday off work!
  • Lots of team and Company-wide social events
  • Refer a Friend Scheme – potential to earn yourself a bonus of £1,000.00!


Salary£30k - 35k per year + £300pm Car Allowance
Job ReferenceLM37
Contract TypePermanent
Closing Date10/02/2021
Regional OfficeCheltenham
Date Posted03/02/2021

To discuss this position further please contact:

Lee Marshall

Senior Consultant



Apply Now

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