3rd Line Support Engineer

Location: Cheltenham

Salary: £30k - 37k per year + Superb Benefits

Type: Permanent

Closing Date: 25/06/2021

Would you like to work for an award-winning MSP?

If so, my client is seeking a 3rd Line Support Engineer due to company growth. This is anexciting opportunity, to develop with an employee focused business, based in Cheltenham. You will be a hands on, customer focused individual, with the willingness to get involved with a variety of technical support. Offering a superb salary of up to £37k DOE, plus flexible working and benefits.



  • Working experience of supporting a Windows based infrastructure and the Microsoft 365 platform including SharePoint and Teams.
  • Supporting 1st line engineers.
  • A passion for process and an understanding of the importance of detailed documentation for all new system changes and implementations.
  • The ability to engage effectively with several stakeholders at any one time, successfully managing competing demands and prioritising your workload accordingly.
  • Experience configuring and deploying Microsoft 365 platforms including SharePoint, Teams, Intune, Azure Active Directory and Azure Information Protection.


  • Previous 2nd / 3rd Line Support experience.
  • Excellent working knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (XP / Vista / Windows 7 / Windows 10).
  • A hands-on individual.
  • Excellent customer service skills.
  • Flexible with business requirements.
  • Previous MSP experience.
  • Developed understanding of PC hardware set-up and configuration.
  • Excellent telephone manner and face to face communication skills.


  • Private Medical Insurance.
  • 25 days holiday plus 8 bank holidays.
  • Share Scheme.
  • Flexible working.
  • Onsite parking.
  • Gym Membership.

If this role sounds of interest to you, please send your CV to Emma in the first instance @ RE Recruitment.




Salary£30k - 37k per year + Superb Benefits
Job ReferenceEH9232
Contract TypePermanent
Closing Date25/06/2021
Regional OfficeCheltenham
Date Posted18/06/2021

To discuss this position further please contact:

Emma Jones

Recruitment Team Leader



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