Account Manager - Technical / IT

Location: Cheltenham

Salary: £40k - 45k per year + Superb Benefits

Type: Permanent

Closing Date: 22/03/2021

An exceptional opportunity Is now live for an experienced Account Manager, to work for a growing IT business based in Cheltenham. You will have previous experience of working as a Technical / IT Account Manager with proven experience of growing a maximising clients through a strategic and business focused approach. This is a full time, permanent opportunity, offering flexible working for the successful applicant. Offering a superb salary of £40k – £45k DOE plus monthly commission and below competitive benefits.

 

THE ROLE AS A TECHINCAL ACCOUNT MANAGER:

  • Nurturing and developing customer relationships in order to grow Monthly Recurring Margin.
  • Manage customer accounts, placing emphasis on MRM growth, to ensure sales opportunities are maximised, contracts are profitable and customer service issues are dealt with promptly.
  • The efficient and effective management of assigned customer accounts, with a focus on the provision of excellence in customer service, developing strong positive relationships with and being regarded as a trusted partner by customers.
  • Use technical experience and knowledge to work with customers at a consultative level to develop and discuss IT Strategies and where not already in place.
  • Ensure that services defined within the Customer Support Contract are delivered in a manner which promotes customer retention and growth, and ultimately contract renewal.
  • Act as a point of escalation for service or contract issues that go beyond the support and service team.
  • Effective management of customers’ buying requirements including overseeing the purchasing of kit and software as per defined specifications and the accurate inputting of quote and opportunity data into Autotask utilising the Business Administrator to undertake and support these activities as appropriate.
  • Responsible for developing and delivering presentations and demonstrations to customers, completing proposals and managing tender responses on larger business opportunities.

SKILLS AND ATTRIBUTES REQUIRED:

  • Proven ability to nurture and develop customer accounts.
  • Confident with a consultative sales approach.
  • Excellent communication skills, both written and oral. Including strong presentation and interpersonal skills.
  • Knowledge of cloud platforms.
  • Confident, disciplined, organised and self-motivated.
  • Proven account management experience within a technical field.
  • Significant customer service / client-facing experience.
  • Proven ability to influence and facilitate the buying process.

 

BENEFITS:

  • Private Medica Insurance.
  • Holiday entitlement.
  • Share Scheme.
  • Flexible working.
  • Onsite parking.
  • Gym Membership
  • Uncapped Commission.

If this role sounds of interest to you, please send your CV to Emma in the first instance @ RE Recruitment.

 

COM1

Details:

Salary£40k - 45k per year + Superb Benefits
Job ReferenceEJ343
Contract TypePermanent
Closing Date22/03/2021
Regional OfficeCheltenham
Date Posted15/03/2021

To discuss this position further please contact:

Emma Jones

Senior

Telephone.

Emailemmaj@reresourcegroup.co.uk

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