Call centre Team Leader

Location: Cheltenham

Salary: £26k - 28k per year

Type: Permanent

Closing Date: 01/02/2022

Call Centre Team Leader




Are you a dynamic, service focused people manager looking for a new challenge?

Due to internal promotion, an exciting opportunity for a customer service team leader has arisen to lead a customer service team at a well-regarded organisation. The role will be a varied position covering all aspects of service provision, team development coaching, analysing team performance covering strategic objectives and team reporting.

You will be joining a rapidly growing, company with excellent career progression opportunities and you will be working within a busy and fast paced environment.

The ideal applicant:

  • Hold a degree from a UK based university
  • A proven track record of successfully leading a team
  • Strong communication skills coupled with excellent stakeholder engagement and relationship building skills
  • Be adept at delivering and continuously improving high quality services
  • A passion for coaching and mentoring the team
  • Ability to produce team performance reporting and use the data to analyse team performance
  • Excellent organisation skills and attention to detail
  • Ability to multi-task and work in a fast-paced environment
  • Be able to use own initiative and solve problems
  • Preferably have experience in the education sector, this role would suit an educational department head


  • 25 days annual leave plus bank holidays. 
  • Company Pension scheme – 6% of basic salary, increasing to 10% with length of service
  • Life assurance
  • Private Health Care Scheme
  • Employee Assistance programme
  • Discretionary bonus
  • Career progression opportunities

If you are interested in the above role, apply today to Sadiek@ RE Recruitment .com today
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you haven’t heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.





Salary£26k - 28k per year
Job ReferenceSKCCTL
Contract TypePermanent
Closing Date01/02/2022
Regional OfficeCheltenham
Date Posted04/01/2022

To discuss this position further please contact:

Sadie Kent



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