Contracts Co-ordinator

Location: Upton Upon Severn

Salary: £18k - 20k per year

Type: Fulltime

Closing Date: 23/11/2021

Job Description

Job Title:

Contracts Co-ordinator

Job Details:

Accurate and timely dealing with customer enquiries and orders from initial enquiry / order placement through to delivery in a professional manner and in accordance with the Company KPI’s. Updating systems.

Roles and Responsibilities:

  • Dealing with all processing of a Customer Order on a “Supply Only”, “Survey & Supply” or “Survey, Supply & Fit” basis.
  • Notifying Customers of any shipment delays (and catch back plan)
  • Regular communication with Customers concerning deliveries and delivery dates – both verbal and in writing
  • Direct communication with all colleagues to ensure accurate and timely delivery to customers (i.e. Production / Transport)
  • Direct communication with Contracts Managers and other stakeholders (i.e. Surveyors) as required to satisfy customers
  • Weekly reporting on status of all contracts to the Manager and the Customer
  • Accurate and timely action in all cases
  • Taking accountability for solving issues relative to responsibilities
  • Correct use, data entry and maintenance of information on all IT systems
  • All appropriate and timely program management to ensure delivery in full on time targets are met.
  • Timely and accurate communication to Line Manager if issues are preventing meeting promises made to customers
  • Processing orders through our Procure Plus system and any other customer systems as required
  • Communication of issues / complaints as required / requested

General filing and archiving completed within a timely manner

Skills Required:

  • Customer Service skills
  • Competency on all Microsoft and other appropriate IT systems
  • Good Listener and communicator (telephone / emails / verbal)

Problem solver

Personal Responsibility’s:

  • Comply with all appropriate statutory regulations and internal procedures relating to Health & Safety, Environmental and Quality
  • Treat all colleagues in a supportive and respectful way
  • Treat all customers (be they internal or external) with respect. Ensure all dealings are honest, timely and accurate
  • Support the departmental review and root cause of quality issues
  • Support in the creation, adoption, and training of SOP’s.
  • Ensure all information processed / acted upon complies with the current procedures and standards of the company.
  • Assist line manager in maintaining and reporting departmental KPIs and in identifying opportunities for improvement
  • Actively participate in all appropriate training activities
  • Perform all duties as reasonably requested by your line manager.  Be flexible in approach and deployment across the company.
  • colleagues and line managers) updated in an accurate and timely fashion of issues being dealt with
  • Able to develop strong supportive relationships within own team and other colleagues
  • A willingness to help and provide excellent Customer Service
  • A “can do “attitude, able to take full ownership for solving issues
  • Flexibility in approach
  • Clear communicator by phone and via email
  • Ensure sufficient effort is placed to keep abreast with the latest company product and business process development
  • Competency on all Microsoft packages
  • Good Listener and communicator
  • Maintenance of high standards of knowledge and presentation of self, and work output


18k to 20k

Working hours:

Mon – Thu 8:00 am – 4:30 pm Fri 8:00 am – 3:15 pm 37.5 hours per week.

For more details on thus exciting job opportunity please call 01905 788 090.


Salary£18k - 20k per year
Job Reference6004
Contract TypeFulltime
Closing Date23/11/2021
Regional OfficeWorcester
Date Posted26/10/2021

To discuss this position further please contact:

Mike Pratt

Branch Manager

Telephone01242 505400

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Cheltenham: 01242 505 400

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