Credit Controller

Location: Gloucester

Salary: £27k - 28k per year

Type: Permanent

Closing Date: 21/07/2022

Credit Controller

Role summary:

Responding to customer enquiries via telephone, email or fax and providing customer satisfaction in all transactions. Liaising with Company representatives and other relevant departments to resolve customer problems and opportunities. Accuracy of work is key to ensure minimal mistakes and disruption to customers. You may be required to perform other duties and special projects as requested by your manager from time to time to meet the Company’s needs. These will be in keeping with relevant skills and experience.

Main duties and responsibilities:

  • Receiving and handling of inbound telephone calls/faxes/emails from customers and our representatives to make payments, queries regarding invoices or debit notes and other relevant queries
  • Providing excellent customer service by responding politely and professionally to customer enquiries and making sure that any problems they have are resolved quickly and efficiently.
  • Handling of customer complaints by obtaining all necessary information and offering possible solutions.  Where needed, escalation of complaints to supervisor for guidance and assistance or liaising with relevant department(s) for a resolution.
  • Complete relevant documentation as required in order to maintain an accurate recording system (manually and electronically) e.g. customer record cards, entering and allocating payments, raising credit notes etc
  • Creating and managing new customer record cards and dealing with the relevant account opening formalities
  • Debt control to ensure all customer pay to their terms
  • Sending copy documents including credits, invoices and POD’s
  • Sending statements individually (including via excel)
  • Releasing pro forma orders after receiving payment
  • Releasing held account orders after receiving payment
  • Updating ledgers with on hold queried invoices
  • Sending a monthly report to the Accounts Manager regarding unpaid invoices
  • Any other duties and special projects as requested by your manager.

Skills and specifications:

  • To have an understanding of the significance of customer care and adhere to the high standards as set out in the Company terms and conditions.
  • Excellent communication skills, both verbal and written, as well as listening skills, politeness and professionalism.
  • Computer literacy for use of in-house database, Navision, as well as email, photocopier, fax and telephone system.
  • Ability to work in a fast paced environment while maintaining attention to detail.
  • To behave in a respectful manner and act as an ambassador for the Company at all times.
  • Maintains personal productivity and high quality standards.
  • Be able to work as a team and works well with others


Salary£27k - 28k per year
Job Reference37329
Contract TypePermanent
Closing Date21/07/2022
Regional OfficeCheltenham
Date Posted23/06/2022

To discuss this position further please contact:

Lee Marshall

Senior Consultant


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