Position: Customer Account Administrator 

Location: Gloucester, Stonehouse

Salary: £20,000-£22,000

We are currently recruiting for a Customer Account Administrator to work with our client based in Stonehouse. 

Your main roles will include:

Be the first point of contact for customer queries, including pricing, product availability and progress of their orders. this role provides support to the Customer Account Team through various administrative needs, including processes orderings, completing reports, and generally ensuring customer satisfaction is always maintained.

• First point for receiving price and availability enquiries from UK customers via email, phone call.
• Works closely with other stakeholders to manage daily activity, including order input, communicating stock shortages and advising of delivery dates to customers.
• Process incoming orders and queries from shared mailboxes.
• Oversee and process sample requests from ADEY colleagues via HubSpot and WEB orders.
• Handle customer queries and discrepancies and resolve by liaising with Warehouse Administration Team and Finance Team.
• Updating/creating process sheets for department transparency.
• Maintenance of EDI ordering system.
• Contingency for covering customer accounts during holiday/sickness.
• Other Ad-Hoc duties to assist department when necessary.

Previous administrator experience required, we are looking for a great candidate who can hit the ground running for this fantastic oppurtunity. 

For more information, please call Charlotte on 077413 11102 or click “apply” today. 

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