Customer Account Administrator

My client a leading manufacturer in their field are seeking a Customer Account Administrator due to growth. The role will allow opportunities for future career development.

The first point of contact for customer queries, including pricing, product availability and progress of their orders. this role provides support to the Customer Account Team through various administrative needs, including processes orderings, completing reports, and generally ensuring customer satisfaction is always maintained.

  First point for receiving price and availability enquiries from UK customers via email, phone call.

  Works closely with other stakeholders to manage daily activity, including order input, communicating stock shortages and advising of delivery dates to customers.

  Process incoming orders and queries from shared mailboxes.

  Handle customer queries and discrepancies and resolve by liaising with Warehouse Administration Team and Finance Team.

  Updating/creating process sheets for department transparency.

  Maintenance of EDI ordering system.

  Contingency for covering customer accounts during holiday/sickness.

  Other Ad-Hoc duties to assist department when necessary.

The above list of job duties is not exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Salary £19-21K

ENG1