Customer Account Administrator

Location: Gloucestershire

Salary: £19k - 21k per year

Type: Permanent

Closing Date: 11/11/2021

Customer Account Administrator

My client a leading manufacturer in their field are seeking a Customer Account Administrator due to growth. The role will allow opportunities for future career development.


The first point of contact for customer queries, including pricing, product availability and progress of their orders. this role provides support to the Customer Account Team through various administrative needs, including processes orderings, completing reports, and generally ensuring customer satisfaction is always maintained.

  First point for receiving price and availability enquiries from UK customers via email, phone call.

  Works closely with other stakeholders to manage daily activity, including order input, communicating stock shortages and advising of delivery dates to customers.

  Process incoming orders and queries from shared mailboxes.

  Handle customer queries and discrepancies and resolve by liaising with Warehouse Administration Team and Finance Team.

  Updating/creating process sheets for department transparency.

  Maintenance of EDI ordering system.

  Contingency for covering customer accounts during holiday/sickness.

  Other Ad-Hoc duties to assist department when necessary.


The above list of job duties is not exhaustive, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope of the post.

Salary £19-21K






Salary£19k - 21k per year
Job Reference35999
Contract TypePermanent
Closing Date11/11/2021
Regional OfficeCheltenham
Date Posted14/10/2021

To discuss this position further please contact:

Chris Rooum

Head of Professional Services


Apply Now

Let's talk some more

Whether you’re looking for the right candidate or the ideal job, get in touch.


Cheltenham: 01242 505 400

Hereford:    01432 355 351

Worcester:    01905 788 090

Telford:    01952 263 989

Cardiff:    (Coming Soon!)