Customer Account Executive - French Speaking

Location: Gloucestershire

Salary: £23k - 24k per year + Package

Type: Permanent

Closing Date: 30/11/2021

Customer Account Executive – French Speaking

My client, a fast growing and ambitious business are seeking a French Speaking Customer Account Executive who will be a key contact between the business and their customers. This customer focused role is responsible for partnering with customers to understand their needs and ensure they experience excellent service. This role is a critical internal partner for sales and operations teams which requires strong communication skills and ability to analyse data.

Customer Account Executive – Key Responsibilities

  Act as a key contact for the customer into the business. It will include liaising with the sales team and other internal stakeholders, to meet the needs of the customer.

  Process incoming orders and queries from department mailboxes

  Distribute order acknowledgements and product availability updates directly to customers

  Produce and communicate Invoices to customer contacts

  Updating/creating process sheets for department transparency

  Take responsibility to identify and correct any errors (e.g. incorrect product deliveries; pricing, delays, etc) Escalating as needed to ensure the issue is effectively resolved.

  Proactively advise both internal and external contacts of any stock issues that affect availability and delivery. This includes the ability to share ‘bad news’ in a professional manner.

  Communicate regular updates to your designated accounts via phone, email and video meetings.

  Monitor KPI and Metrics, populate as needed, and review regularly with customers (OTIF, customer satisfaction).

  Any other duties as reasonably required by the company or customers. Including helping internal departments with language translations.

Salary Circa £23-24K + package. Opportunity for hybrid working (3 days from home).

ENG1

 

Details:

Salary£23k - 24k per year + Package
Job Reference36136
Contract TypePermanent
Closing Date30/11/2021
Regional OfficeCheltenham
Date Posted02/11/2021

To discuss this position further please contact:

Chris Rooum

Head of Professional Services

Telephone.

Emailchrisr@reresourcegroup.co.uk

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