Customer Account Executive

Location: Gloucestershire

Salary: £21k - 22.5k per year

Type: Permanent

Closing Date: 04/01/2022

Position: Customer Account Executive

Location: Stonehouse, Gloucester

Salary: £21,000-£22,500

The role:

  • Conduct comprehensive data analysis to spot gaps in a customers orders/product portfolio, identify trends and provide prospects to the customers leading to growth for them.
  • Act as a key contact to the customer into the business, and liaising with Sales Team and other internal stakeholders as necessary to meet customers needs and challenges. 
  • Be an advocate and voice for the customer; ensuring sales, marketing and other internal stakeholders are informed.
  • Build and maintain successful customer relationships with regular, proactive contact.
  • Proactively communicate issues to the customer and be willing to share “bad news” in a professional manner. 
  • Challenge the customer in a professional manner if the decisions or product selections pose a threat to the customer.
  • Communicate regular updates to your designated accounts via phone, email and video meetings. 
  • Take responsibility to identify and correct any errors (e.g. incorrect product deliveries; pricing, delays, etc) Escalating as needed to ensure the issue is effectively resolved.
  • Monitor KPI and Metrics, populate as needed, and review regularly with customers (OTIF).
  • Proactively advise both internal and external contacts of any stock issues that affect availability and delivery.  Share and agree timescales. Take corrective action as appropriate / ensure action is carried out.
  • Seek to know and understand the customer and their needs.

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Details:

Salary£21k - 22.5k per year
Job ReferenceCustomer Account Exe
Contract TypePermanent
Closing Date04/01/2022
Regional OfficeWorcester
Date Posted07/12/2021

To discuss this position further please contact:

Charlotte Sujeeun

Recruitment Consultant

Telephone000000

EmailCharlotteS@rerecruitment.com

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