Order Fulfillment Manager (Maternity cover)

My client is a leading manufacturer in their field. This role has the ability for hybrid working.

This role is fundamental in ensuring the flow of customer orders from point of receipt through to dispatch of products. Proactive communication is essential with both Planning and Distribution departments to ensure limited disruption to our customers. Strong relationships are required, both internally with multiple departments, but also with our global customer base, to ensure the smooth delivery of orders and excellent customer service.

To supervise and provide leadership to all personnel involved in the Order Fulfilment function and continual improvements are made to enhance both our business growth and customer expectations.

Order Fulfillment Manager (Maternity cover) Key Responsibilities

  Manage the Customer Account Team and lead them to continually improve the customer journey

  Oversee processes and systems in the department to ensure relevant systems supporting customer order requirements

  Liaise with department managers to create robust procedures to ensure minimal impact to customer orders

  Manage capacity and efficiency resources whilst ensuring customer SLA’s are not affected

  Ensure proactive customer communications are always the focus of the team

  Monitoring key performance indicators (KPI’s) and reporting to the business on our position

Order Fulfillment Manager (Maternity cover) Required Experience

  Previous leadership and management experience in customer service role – minimum of 2 years

  Experience with ERP and CRM systems

  Proven experience with strategic planning and ability to see the bigger picture and identify areas of impact

Order Fulfillment Manager (Maternity cover) Knowledge

  Ability to interpret and process customer forecast and order schedules

  Experience of EDI and relevant systems

  Experience with leading a team and empowering others to do better

  Experience with delegation of tasks to ensure contingency throughout the department

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