Customer Accounts Team Leader

Location: Gloucestershire

Salary: £26k - 27k per year

Type: Permanent

Closing Date: 04/01/2022

Position: Customer Accounts Team Leader

Location: Stonehouse, Gloucester

Salary: £26,000-£27,000

The role:

  • Manage and develop a small team of Customer Account Executives and Admins for UK / Ireland ensuring Team performance through actively caring for and leading team members.
  • Manage holidays and absence, drive accountability to KPIs and SLAs, be first line of defense for employee queries and requests.
  • Create an engaging team culture.
  • Manage ADEY’s global sales orderbook, from order enquiry through fulfilment and invoicing. Also responsible for new customer validation, aged debt and product warranty-related activities.
  • Proactively communicate with internal stakeholders and external customers.
  • Utilise key metrics and data analysis tools to drive decisions and create/modify processes.
  • Create orderbook Key Performance Indicator metrics and publish daily to ADEY stakeholders.
  • Track order fulfillment to ensure orders are delivered on time and in full.
  • Act as initial point of escalation for customer order queries for your Team.
  • Maintain EDI ordering system for UK customers
  • Ensure budget adherence through ongoing monitoring and reporting
  • Work with Finance team to maintain customer price files – new pricing and products
  • Assist Customer Accounts Manager with continuous improvements
  • Deputised for Customer Accounts Manager on an as-needed basis.

The right candidate:

  • 2 – 3 years previous Team Leader or Supervisory experience
  • Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement
  • Able to listen carefully and assimilate information quickly.
  • Able to ask clarifying questions and provide accurate information
  • Able to remain calm in pressurised circumstances and able to deal with difficult situations



Salary£26k - 27k per year
Job ReferenceCustomer Accounts TL
Contract TypePermanent
Closing Date04/01/2022
Regional OfficeWorcester
Date Posted07/12/2021

To discuss this position further please contact:

Charlotte Sujeeun

Recruitment Consultant


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