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If you have a passion for delivering customer service excellence, work well in a fast-paced environment and a resilient personality you will fit in.
Duties and responsibilities of the Customer Service Advisor include:
• To work as part of a team to ensure an optimum service to customers at all times
• To seek to provide information for simple finance-related queries received via telephone and electronic communication within agreed guidelines and parameters
• Where necessary, to pass on queries to other internal departments for resolution, ensuring clear and precise information is provided to aid the speed of resolution.
• To set and manage realistic expectations with customers
• To create, update and close records in databases (CRM)
• To follow communication procedures, guidelines and policies
• To ensure at all times a professional image of yourself and the organisation is portrayed in any interaction
• To provide accurate, valid and complete information by using the right methods/tools
• Work with customer service manager to ensure proper customer service is being delivered
The Successful Applicant
The successful Customer Service Advisor:
• The ability to work with efficiency and accuracy in a fast-paced customer driven environment
• Passionate about customer service excellence
• Customer focused and ability to adapt/respond to different types of characters
• Highly motivated by targets and ability to overachieve goals and targets
• Excellent telephone manner
• Able to deliver sometimes difficult messages with tact and sensitivity
• Confident, with excellent listening skills
Immediate interviews taking place in January.
Please send your cv to jillw@rerecruitment.com
Looking a new job role? Apply for this vacancy using the form below and one of our experienced recruitment consultants will be in touch.
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