Customer Service Administrator/ Co-ordinator

Location: Upton Upon Severn

Salary: £18k per year

Type: Contract

Closing Date: 24/02/2022


Role: Customer Service Administrator/Co-ordinator

Location:Upton Upon Severn

Salary: £18,000k Start

The hours are 8:30am – 5pm (I will confirm if it is an early finish on a Friday)

Contract: 37.5 hours per week

 Testimonial of current and past employees

The Customer Service Team is a very knowledgeable team offering the best in Customer Service with the support of an excellent Management Team

“It was a thrilling experience overall. A very professional environment, received a very professional and good training, fast paced working, competitive and also fun.”



 R.E are proud to be in partnership with a fantastic organisation who has a Customer Assistant/Co-ordinator Role in Upton Upon Severn. Our client is committed to providing the highest levels of quality and service to build lasting business relationships.

The company is structured to provide the very best customer care and ensure complete project management. From initial enquiry through to quotation, order input, manufacturing, post-installation and back up, each process is completed in strict accordance with BSI standards.


 Role and Responsibility

  • Processing all customer enquiries and orders in an accurate, professional and timely manner in accordance with the company KPI’s.
  • Dealing with a volume of calls and emails.
  • Proactively working with operational areas to provide customers with proactive communication and accurate delivery timescales by phone and email.
  • To action any other reasonable request from the Department Manager or member of the Senior Leadership Team and assist the team as applicable.
  • To undertake such other duties, Projects, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of the job.

Essential Requirements

  • A willingness to help and provide excellent customer service at all times
  • A can doattitude, able to take full ownership for solving issues
  • A flexible approach
  • Excellent communication skills both verbally and written
  • Taking accountability for solving issues relative to responsibilities

 I have direct interview slots available, so please apply directly to be considered. 




Salary£18k per year
Job Reference36714
Contract TypeContract
Closing Date24/02/2022
Regional Officecardiff
Date Posted27/01/2022

To discuss this position further please contact:

Sarah Jane Phillips



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